Region Midtjylland is Denmark’s second largest government administrative area, with a population of 1.3 million. Administrative responsibilities include hospitals and more than 31,000 healthcare staff. In Aarhus, the country’s second largest city, a regional centre of clinical excellence is being developed, merging the services of three hospitals.
User Workspace Manager
Benefits to Region Midtjylland
Upgrading desktops from Windows XP to Windows 7
Prior to the installation of DesktopNow, an OS upgrade would have involved a major manual ICT effort, with colleagues in some scenarios configuring applications themselves or through a deployment package. Using DesktopNow, Region Midtjylland deployed the changes once centrally, and then provisioned end-user personalization, user files, customizations, and their settings automatically.
Rollout of new IT platform
The Region rolled out a new, common IT platform, FIP, in 2014. A key element of the rollout was using DesktopNow to centralise and unify the clients or laptops. The Region had access to over 3,000 mainly healthcare apps—from Electronic Patient Journals to standard Office apps. The FIP project reduced this number by approximately half.
Building policy-driven access
Using DesktopNow, ICT was able to implement and build four different tiers of policy-driven access and admin rights for controlled application usage. Most users received a totally preconfigured, but locked down, task station with pre-approved apps common to all users. A smaller percentage of users received pre-determined access to specific apps that helped fulfil certain healthcare tasks particular to their function e.g. patient monitoring. Only five percent of staff, usually within ICT, received full local ‘trusted ownership’ admin rights that allowed installation of any applications.
Reducing the risk of data loss
Through adoption of policy-driven access, the Region gained compliance and the assurance of security and patient confidentiality using DesktopNow alongside other solutions to adhere to stringent EU regulations related to the sharing, collection, and preservation of patient data. Not only is the risk of data loss significantly reduced, the Region has a compliancy audit trail for elevated access through the management server should the need arise.
Ring-fenced secure logon
Secure logon has been ring-fenced through the use of Personal Identifiable Information—distinct to each staff member. Previous scenarios involved having to locate staff to fully log off after 20 minutes of inactivity before another staff member could use the Citrix client.