The Future of ITSM: Trends and Predictions

The integration of AI and automation has revolutionised how IT operations are managed, significantly reducing workloads and enhancing service delivery.

Ivanti understands the critical role of these technologies in the evolving landscape of IT service management (ITSM). Our research indicates that 92% of IT professionals recognise automation as necessary in their roles. 

Despite the acknowledged benefits, the adoption of generative AI in ITSM has been approached with caution. Many professionals (56%) feel gen AI might favor organisational goals more than employees, primarily due to uncertainties about its practical advantages for IT teams. 

This webinar aims to demystify gen AI's role in ITSM and demonstrate its transformative potential through practical applications.

In this webinar, you will learn about:  

• Trajectory insights: Gain a deeper understanding of how gen AI will shape the future of ITSM.
• Integration strategies: Acquire practical strategies to incorporate gen AI into your daily ITSM operations.
• Experience management (EXM) perspectives: Explore how the evolving EXM landscape influences ITSM.
• Preparation for emerging challenges: Get ready to tackle challenges and opportunities using Neurons, chat bots and AITSM.

If you can’t join us on the day, register anyway – we’ll send you the recording afterward.