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Practical Demo: Harnessing the Power of AI and Automation

26 June 2024

In today's fast-paced digital landscape, organizations are constantly seeking ways to optimize their IT service management (ITSM) processes to meet the ever-increasing demands of their customers. The advent of Artificial Intelligence (AI) and Automation has brought about a shift in ITSM, enabling organizations to streamline operations, enhance efficiency, and deliver exceptional customer experiences.

This webinar looks at AI and Automation within Ivanti Neurons for ITSM. Join us as we delve into leveraging these cutting-edge technologies to revolutionize your IT service delivery.

Key Topics to be Covered:

  • Introduction to AI and Automation in Ivanti IT Service Management.
  • Enhancing IT Service Desk Operations with AI - Leveraging AI for efficient ticket management and resolution - Automating incident categorization and prioritization for faster response times.
  • Optimizing Knowledge Management with Generative AI.
  • Automating Incident Resolution through proactive resolution and self healing.
  • Delivering an exceptional employee experience through AI and Virtual Agents.

Join Dave for this insightful webinar to gain a comprehensive understanding of how AI and Automation can revolutionize your ITSM practices, drive operational excellence, and deliver exceptional customer satisfaction.

David Pickering
Senior Technical Product Marketing Manager