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The Best Time to Fix an Incident is before it Happens
23 June 2021
As part of The Service & Asset Management Track -
IT teams want to be more effective and efficient in their operations. Now it’s possible to deliver more “shift-left” outcomes, including resolving incidents before anyone notices there’s a problem. Join our session to hear from Southstar Bank how they leveraged Ivanti Neurons with their ITSM and other IT solutions to deliver ‘big shift-left’ outcomes. Learn how new capabilities such as autonomous bots, comprehensive discovery, specialist-level packaged actions and real-time insights augmented their capabilities and processes for more proactive incident resolutions, fewer escalations, with higher efficiency and user satisfaction.