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The Best Time to Fix an Incident is before it Happens

23 June 2021

As part of The Service & Asset Management Track -

IT teams want to be more effective and efficient in their operations. Now it’s possible to deliver more “shift-left” outcomes, including resolving incidents before anyone notices there’s a problem. Join our session to hear from Southstar Bank how they leveraged Ivanti Neurons with their ITSM and other IT solutions to deliver ‘big shift-left’ outcomes. Learn how new capabilities such as autonomous bots, comprehensive discovery, specialist-level packaged actions and real-time insights augmented their capabilities and processes for more proactive incident resolutions, fewer escalations, with higher efficiency and user satisfaction.

David Martinez
Sr. Product Marketing Manager
Jesse Miller
IT Specialist
Southstar Bank