HEAT Software Improves Position in Gartner’s 2016 Magic Quadrant for ITSSM Tools Report

HEAT Software positioned the highest for Ability to Execute in the Niche Players Quadrant for its Service Management solution

MILPITAS, CA — 31 August 2016 —

HEAT Software, a leading provider of Cloud Service Management and Unified Endpoint Management software solutions, announced today that it improved its positioning in Gartner’s August 2016 Magic Quadrant for IT Service Support Management Tools (ITSSM) report. Heat Software is positioned the highest for Ability to Execute in the Niche Players quadrant.

The company’s ITSSM tool easily scales and adapts to specific business needs, ranging from a basic help-desk solution to one capable of more advanced service-management processes. The solution is designed to automatically deploy approved changes to end user devices, monitor compliance and service level agreements, and control an organisation’s service portfolio to ensure enhanced service quality and customer satisfaction. 
“We are very proud to have been positioned ‘up and to the right’, justifiably so, for both our ability to execute and the completeness of our vision,” said John Ferron, HEAT Software’s CEO. “Our team is working diligently to deliver best-in-class Service Management solutions to our customers, and we believe that these efforts will continue to be recognised by the marketplace as we move forward.”
One customer that has effectively implemented this solution is Ellis Medicine, a 438-bed community and teaching healthcare system that serves New York’s Capital Region. HEAT IT Service Management helped to provide visibility within Ellis Medicine’s IT environment and transparency to the healthcare system’s customers. The platform not only provided best-in-class functionality, but the HEAT Software support and resources also keep the solution working smoothly for its users.

“Our loyalty to HEAT Software is driven by the success we’ve had using the HEAT IT Service Management solution. As a CIO, the primary advantage is the ease of implementation of our HEAT solution,” said Ron McKinnon, Vice President and Chief Information Officer at Ellis Medicine. “I now have the information I need to make crucial business decisions at my fingertips, along with the ability to hold IT accountable for resource allocation.”

The Gartner Magic Quadrant is a competitive market-research graph that evaluates market leaders according to the completeness of their product vision and their ability to execute their market strategy. HEAT Software’s improved positioning was along both axes which we believe is due to the company’s vast improvements in the capabilities and support for its HEAT IT Service Management solution, a robust, highly flexible platform built on IT best practises.

About HEAT Software 

HEAT Software is a leading provider of Cloud Service Management and Unified Endpoint Management software solutions for organisations of all sizes. With its suite of applications, HEAT Software is the only company in the world that provides Service Management and Unified Endpoint Management software on premise and in the cloud. HEAT manages millions of service interactions and millions of endpoints every day for thousands of leading organisations across IT, HR, Facilities, Finance, Customer Service and other enterprise functions. Its customers deliver world-class service while maximising operational efficiencies with reduced cost and complexity.

HEAT is a registered trademark of HEAT Software or its affiliates in other countries. All other brand and product names are trademarks or registered trademarks of their respective holders.

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