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Expand your ITSM: Key learnings for building connected enterprise workflows

24 May 2023

After several years of increasing tech stack complexity, the pendulum is finally swinging back towards simplifying the IT landscape - and the best place to start is with the low-hanging fruit. A natural consideration for IT teams is extending ITSM to support the broader organization. But consolidating tools and connecting enterprise workflows doesn't come without its challenges.

Watch this 30-minute webinar to explore how you can get more out of your ITSM platform, featuring first-hand insights from Glasgow University's experience establishing enterprise service management and practical tips for removing roadblocks along the way.


  • How ESM supports more than IT, HR or facilities.
  • How to build internal advocacy to secure stakeholders buy-in.
  • How to deliver a consistent user experience with organizational services.
  • How to maximize ROI from your IT investment.
Mark Temple
Assistant Director, Service Management, Information Services
University of Glasgow
Phil Bowermaster
Principal Product Marketing Manager