Configuration Management - The most Critical yet most Avoided Processes

Organizational improvements leveraging ITSM best practices require the understanding of business process and asset relationships. Assignment of tasks, understanding of risk, tracing fault and instability within the infrastructure all require accurate and up to date information about changes to the systems configuration and the way the business utilizes these technology assets. Why then have so many organizations delayed, failed or neglected all together to implement a proper configuration management strategy? Frankly, it's just plain hard. In this webinar we will walk you through how to approach a Configuration Management implementation, how to sell it as a business project and not an IT project, and what mistakes to avoid to establish an initial working phase that you can build on for success.