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Customer Service: Maximizing Service Management Beyond IT
8 December 2016
There is a distinct need for a tech support staff with a desire for supporting customers with immediacy and social intelligence — creating a better connection in a digital world. Both internal and external customers are utilizing more communication channels and more devices now than ever before. The mobile workforce, remote work, consumerization, increased self-service, and emerging technologies have all played a part in creating the demand for better ways to serve customers and users.