ITSM Knowledge Management

Knowledge is power for IT and users
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Modern ITSM

5 ways to modernise your IT service operation.
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See report on the Future of ITSM.

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Improved services

Read how QUT dramatically improved service delivery
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Instant intelligence

Smarter IT, smarter users, smarter business outcomes

Ivanti Service Manager enables you to gather, analyse, store, and share knowledge and information for both the IT service desk and users. Provide automated knowledge matching to create incidents and assist in resolving any previously known problems. Users can provide feedback on articles, and full knowledge article approval workflows are built in.

Knowledge is a lifelong endeavour.
Wendell BobstAssistant Vice President, Information Technology Customer Service