Ticket Classification with Ivanti Neurons

With Ivanti Neurons, ticket classification automatically categorises incidents upon creation, using a machine learning model to identify the correct service category based on the incident subject line.

With the correct categorization and assignment, IT teams improve reporting and reduce MTTR.

In this product demo, we discuss:

• How Ticket Classification works within Ivanti Neurons for ITSM
• How to build and train a machine learning model for use by Ivanti Neurons for ITSM