Ivanti Service Manager is getting an update... and you're going to love it.
Coming soon: Ivanti will release its latest version of Ivanti Service Manager! This is the first update to our enterprise IT service management solution since HEAT Software merged with LANDESK to form Ivanti. We’re so sure you’ll love the new Ivanti Service Manager that we’ve decided to give you a preview of some of the new features you’ll see.
Available in the cloud, Service Manager is powered 100% by Ivanti. We call it the “Drink Your Own Champagne” initiative. After all, if you’re going to grow the grapes, you might as well reap the benefits of a good harvest.
Ivanti Service Manager is much more than just an IT ticketing system. It has capabilities that go way beyond the traditional IT “shop”.
First, let’s start with the look. Everything is captured in ONE place. You’ll notice we’ve arranged the most important features into easy to navigate tiles. These tiles are aligned functionally by business unit – designed to automate various tasks, saving time and reducing the possibility of human error. These tiles also provide visibility via dashboards and reports to deliver insight to the right people at the proper stages. A menu bar allows you to easily switch between your arranged tiles and the home screen.
We’ve made improvements with both the user and the analyst in mind. Users will love how easy it is to access information and submit an incident request to IT. Whether you’re using a smartphone, tablet, tower or laptop, we’ve simplified the process with a single tile and intuitive templates to highlight the nature of the issue being reported and ensuring it will be directed to the proper team within IT.
Ivanti Service Manager is an enterprise grade solution. We’ve seriously thought of everything. Tiles can help users report broken equipment or building-related issues to the facilities team. Ivanti Service Manager allows users to see updates on their requests, so they now know when that failing fridge or broken coffee maker will be replaced or repaired.
We’ve boosted self-service capabilities with a specific tile directing users to a digital library filled with knowledge articles, frequently asked questions, and short videos that provide the answers users need without having to submit a service request.
Again, we’re thrilled about the upcoming release of Ivanti Service Manager. Stay tuned for future announcements.