Posts by Susan Fung

Susan Fung is a Principal Product Manager with over a decade of experience in AI and analytics. She holds a master’s degree in data science and has led the development of enterprise solutions across ITSM, UWM and employee experience. She excels at applying emerging technologies to solve real-world problems and is driven by the joy of seeing customers unlock new potential for efficiency and smarter decision-making. Her contributions to applied AI have also been recognized through patent applications. Outside of work, Susan continues to exercise her analytical mind through her passion for detective TV shows and true crime stories.