As we push forward in a new year with the continued improvement of IT, service management and ITSM, it should be a time of reflection and renewed focus. A focus on the core things that can truly elevate the performance of all things IT, including the critical delivery and management of services thro…
The next two years will be exciting for Service Management. We will see the realignment of existing practices as well as a new and strategic contribution from emerging technologies. Join our upcoming webinar where IT pros will discuss their 2019 predictions. First, expect more experienced IT te…
With the continued and exciting transformation of IT, we are challenged with the responsibility to mind the fundamentals of technology and data stewardship while at the same time launching new programs and new initiatives to meet the challenges emerging in the marketplace today. The new vectors of I…
Throughout the rich history of IT, the elements of Security and IT Service Management have been front and center in our daily operations. The mission of securing and managing IT infrastructure and assets while delivering services is timeless—and will continue to be at the heart of the IT strategy an…
IT holds many surprises in the years ahead, as part of our remaking of the IT organization and culture. One of these surprises will be bringing "sexy" to IT for the first time. Expect this makeover to occur in the next 10 years, and not because we are simply trying to be sexy, but rather because aut…
As IT professionals we all have a natural affinity for and an attraction to technology. It is natural for us. But the key to our future is not just about technology. Yes, new technologies—including AI, automation tools, intelligent assistants, mobility, and the like—will certainly change the futur…
In the thirty year history of Help Desk and ITSM, it has been a normal practice to replace software tools every five to seven years. But this cycle is now changing. These days, organizations are looking to select a tool and vendor that will offer both a more strategic partnership and a solution lif…
As the technology and practices around IT service management continue to evolve, it is important to recognize the investments that can have the biggest impact on IT and on the business. One such investment is the service catalog. The service catalog is a rising star in the IT organization, and with …
Our world has forever changed and now IT is called to change in kind. New, powerful, and unstoppable forces are reshaping the world of the consumer, our personal lives, and every business. And these same unstoppable forces are colliding in the world of IT. What is expected and demanded of IT is to k…
