Posts by Kevin J. Smith

Why a Unified IT Is Our Only Future

Our world has forever changed and now IT is called to change in kind. New, powerful, and unstoppable forces are reshaping the world of the consumer, our personal lives, and every business. And these same unstoppable forces are colliding in the world of IT. What is expected and demanded of IT is to k


Technology Today: The New Rock Stars of Business Will Be In IT

Technology today is not what is was years ago. Traditionally the most talented people in an organization—our brightest stars—were most often found in sales, marketing, consulting, R&D, and other similar departments. The IT department would not normally make the short list of where we would look to f


Why ITSM Is the Hub of the IT Wheel

There is a motion that occurs in the operations of IT today, and it is changing before our eyes. Increasingly, this motion is moving more quickly and in a more synchronized manner across all of the IT organization. These changes are no accident—they are born out of the need to drive the business aro


The First Responder Model for ITSM

In today’s increasingly complex and dynamic world of IT, we as IT professionals are called to do many things: Protect and secure the valuable assets of the business Deliver timely and high-quality services Leverage technology to better serve our customers while creating competitive advantage This