IT Service Management (ITSM) is a vital element of IT, but it's also sometimes misunderstood and unappreciated. The simple truth is that every business of any size continues to have a timeless business need for IT Service Management (ITSM) both today and well into the future. The business simply can…

The needs of business today continue to evolve and market dynamics are moving faster and are more powerful than ever. However, virtually every business of any size continues to have strong business needs for IT Service Management (ITSM) today, and well into the future.  It is certainly true that ne…

As we push forward in a new year with the continued improvement of IT, service management and ITSM, it should be a time of reflection and renewed focus. A focus on the core things that can truly elevate the performance of all things IT, including the critical delivery and management of services thro…

The next two years will be exciting for Service Management. We will see the realignment of existing practices as well as a new and strategic contribution from emerging technologies.  Watch this webinar for 2019 predictions from IT pros. First, expect more experienced IT teams to reassess how we …

With the continued and exciting transformation of IT, we are challenged with the responsibility to mind the fundamentals of technology and data stewardship while at the same time launching new programs and new initiatives to meet the challenges emerging in the marketplace today. The new vectors of I…

Throughout the rich history of IT, the elements of Security and IT Service Management have been front and center in our daily operations. The mission of securing and managing IT infrastructure and assets while delivering services is timeless—and will continue to be at the heart of the IT strategy an…

IT holds many surprises in the years ahead, as part of our remaking of the IT organization and culture. One of these surprises will be bringing "sexy" to IT for the first time. Expect this makeover to occur in the next 10 years, and not because we are simply trying to be sexy, but rather because aut…

As IT professionals we all have a natural affinity for and an attraction to technology. It is natural for us. But the key to our future is not just about technology.  Yes, new technologies—including AI, automation tools, intelligent assistants, mobility, and the like—will certainly change the futur…

In the thirty year history of Help Desk and ITSM, it has been a normal practice to replace software tools every five to seven years. But this cycle is now changing. These days, organizations are looking to select a tool and vendor that will offer both a more strategic partnership and a solution lif…