Just Released: 2020 Gartner Magic Quadrant for ITSM Tools Recognizes Ivanti a Leader
We’re in the early autumn season here in the northern hemisphere, with the weather getting cooler and the nights longer. That growing chill in the evenings encourages staying inside and reading by a fire for enjoyment and enlightenment. But even if you’re an early planner who already has their fall reading list mapped out, there’s one key report you should move to the top: the new 2020 Gartner Magic Quadrant for IT Service Management Tools, just published and ready for you to view.
If the Gartner Magic Quadrant report is new to you, here’s a quick overview. Gartner analyzes the top vendors in the ITSM market every year and evaluates each vendor on its ability to execute and the completeness of its vision. It’s important to note the Magic Quadrant is not a direct evaluation of individual tools but is a helpful resource and starting point to help IT organizations identify possible solutions.
Get started today by reading the Magic Quadrant for ITSM report for Gartner’s analysis of the top vendors in the IT service management marketplace, including Gartner’s:
- Overview and vision of the ITSM landscape
- Strengths and weaknesses of each vendor
- Guidance when seeking an ITSM solution
Check out the visual summary of the 2020 Gartner Magic Quadrant for ITSM 2020:
Ivanti on the Gartner Magic Quadrant
We at Ivanti are excited to be named a new leader in this year’s report! Our team is proud of the progress we’ve achieved in this year’s Magic Quadrant report, continuing our multi-year run of improving our Magic Quadrant position. But we’re most proud of the benefits we’ve helped our customers realize as they use Ivanti solutions to automate and improve their service delivery, business outcomes, and user experiences. Our modular design and cloud-optimized system have made it easier for teams to select and deploy the functionality they need now and in the future.
Over the past year since the last Magic Quadrant report, we’ve released several notable enhancements to make life easier for IT service management teams by speeding resolutions and helping them discover, optimize, and secure IT assets. These enhancements include our always-on, automation-powered Ivanti Neurons for Healing bots; automated diagnostic and specialist-level remediation workflows; Virtual Support Agents; automated phone interactions; and integrations to thousands of cloud-based applications. And we’ll continue building on our vision for modern ITSM that delivers better user experiences and business outcomes.
Nayaki Nayyar, Ivanti Executive Vice President and Chief Product Officer, recently commented:
“In our view, to be named a Leader in the Magic Quadrant for ITSM Tools is a significant milestone in Ivanti’s history and a true testament to the execution of our product vision and strategy. Ivanti is transforming IT service management with the Ivanti Neurons platform that enables organizations to autonomously discover, heal, secure, and service from cloud to edge with automation bots, as organizations try to address the explosive growth of devices, data, and remote workers.”
We see the Gartner Magic Quadrant report as a trusted resource to help IT leaders select tools to meet their specific needs. We invite you to access the full report and see what Gartner has to say about the ITSM market and its top vendors.