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Looking for a TOPdesk Alternative?

With decades of experience, we're not just a passing trend—we're a leader with a trusted tradition. Choose Ivanti Neurons for ITSM, the seamless, easy to migrate, AI-driven alternative to TOPdesk.

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TOPdesk vs. Ivanti

Ivanti offers more than just an IT help desk; we provide a comprehensive suite of enterprise service management capabilities on a flexible platform. Our solutions enable you to scale your organization with robust discovery, asset management, enterprise workflows and intelligent service management functions, taking your organization to the next level.

	Ivanti Neurons for ITSM	TOPdesk
Over 1000 IT integrations	✅	❌
Digital Employee Experience Product	✅	❌
Integrated DevOps	✅	❌
Proactive Service Management	✅	❌
Governance, Risk and Compliance Product	✅	❌
Security Operations Management Product	✅	❌
Project Portfolio Management (PPM) Product	✅	❌
Built-in AI	✅	✅
PinkVerify	13 Processes	0 Processes

Why businesses choose Ivanti

Secure by Design

Ivanti was the first signatory to the secure by design pledge and the only ESM vendor that has pledged. You need a trusted partner to ensure the tools you use to provide services to your customers offer a secure environment. Ivanti is your partner in providing trusted, secure and responsible technology.

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Comprehensive IT service and asset management

Ivanti's core ITSM module offers robust, end-to-end service management capabilities that span the entire service delivery lifecycle, from initial request capture to final remediation. Additionally, Ivanti's ITAM module centralizes your IT asset data, enabling you to track, configure, optimize and strategically manage your assets throughout their complete lifecycle.

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Extend service management to workflows across the enterprise

Enhance cross-functional communication, reduce redundancies and promote a unified approach to service delivery to support core workflows across the enterprise, including Human Resources, Facilities, Security Operations Management and more.

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Elevate ITSM through rapid integration

Seamlessly integrate with over 1000 IT connectors with Ivanti Neurons iPaaS to make workflow integration quick and easier without help from developers.

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AI‑powered machine learning and automation

Increase productivity by leveraging AI capabilities to deliver concise generative AI summaries across service management tasks. Proactively identify anomalies across devices and use healing bot capabilities to resolve issues before they affect users.

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What Ivanti customers have to say

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Memorial Health System found a complete solution in Ivanti

See how Memorial Health migrated to Ivanti and increased their visibility on IT components.

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University of Oxford graduated to the cloud with Ivanti

Learn how University of Oxford worked with Ivanti to consolidate multiple outdated service desks into one.

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Automation helped Samaritan Health Services elevate ITSM

Understand how Samaritan Health Services partnered with Ivanti to streamline operations, drive efficiency and improve digital security.

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Frequently asked questions

Ivanti Neurons for ITSM vs. Topdesk: All you need to know

Q. Which platform is more scalable for my organization’s long term ITSM needs?

A. Ivanti’s flexible, no-code/low-code configuration capabilities allow you to scale as your needs grow and are fully equipped to support enterprise-level demands while TOPdesk historically caters to low to mid-market organizations.

Q. How long does it take to implement Ivanti Neurons for ITSM?

A. Ivanti’s ITSM solution is so intuitive and straightforward that our customers don’t need a lot of handholding. We offer implementation services if our customers would like to choose them, however, we do not require expensive consultants to implement and maintain our instances either. Customers can implement our out-of-the-box solutions in just weeks.

Q. Does Ivanti have a modern user interface?

A. Ivanti’s solution was built with IT in mind and our user interface is easy to use. Customers will never have to worry about not being able to perform basic IT functions that can expand and scale across the enterprise if you need them to and with the ability to provide an excellent digital employee experience too.

Q. How many integrations are available with Ivanti and Topdesk?

A. TOPdesk touts 90+ integrations. Ivanti provides pre-built, out-of-the-box integrations, including Jira, MS Teams, and chat integrations. This is in addition to offering exceptionally simple and easy integrations with over 1000 IT specific connectors with Ivanti Neurons iPaaS.

Ready to make the switch to Ivanti?

Modernize your ITSM software to deliver more value.

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