Choose Ivanti Neurons for ITSM, the seamless, easy to migrate, AI-driven alternative to Freshservice. With Ivanti, streamline and automate your ESM processes, improve IT and end-user productivity and reduce operational costs.
More than just an IT help desk, Ivanti gives you a full range of ITSM capabilities on a flexible platform. Scale your organization with comprehensive discovery, asset management, ESM and intelligent service management capabilities to take your IT operations to the next level.
Ivanti Neurons for ITSM |
Freshservice |
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|---|---|---|
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Over 1000 IT integrations |
✅ | ❌ |
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Digital Employee Experience Product |
✅ | ❌ |
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Integrated DevOps |
✅ | ❌ |
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Governance, Risk and Compliance Product |
✅ | ❌ |
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Security Operations Management |
✅ | ❌ |
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Project Portfolio Management (PPM) Product |
✅ | ❌ |
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Built-in AI |
✅ | ✅ |
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Intuitive, Easy To Use Interface |
✅ | ✅ |
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PinkVerify |
13 Processes |
6 Processes |
Ivanti was the first signatory to the secure by design pledge and the only ESM vendor that has pledged. You need a trusted partner to ensure the tools you use to provide services to your customers offer a secure environment. Ivanti is your partner in providing trusted, secure and responsible technology.
Ivanti's core ITSM module offers robust, end-to-end service management capabilities that span the entire service delivery lifecycle, from initial request capture to final remediation. Additionally, Ivanti's ITAM module centralizes your IT asset data, enabling you to track, configure, optimize and strategically manage your assets throughout their complete lifecycle.
Enhance cross-functional communication, reduce redundancies and promote a unified approach to service delivery to support core workflows across the enterprise, including Human Resources, Facilities, Security Operations Management and more.
Seamlessly integrate with over 1000 IT connectors with Ivanti Neurons iPaaS to make workflow integration quick and easier without help from developers.
Increase productivity by leveraging AI capabilities to deliver concise generative AI summaries across service management tasks. Proactively identify anomalies across devices and use healing bot capabilities to resolve issues before they affect users.
See how Memorial Health migrated to Ivanti and increased their visibility on IT components.
Learn how University of Oxford worked with Ivanti to consolidate multiple outdated service desks into one.
Understand how Samaritan Health Services partnered with Ivanti to streamline operations, drive efficiency and improve digital security.
A. Ivanti’s flexible, no-code/low-code configuration capabilities allow you to scale as your needs grow and are fully equipped to support enterprise-level demands while Freshworks historically caters to low to mid-market organizations.
A. Ivanti’s ITSM solution is so intuitive and straightforward that our customers don’t need a lot of handholding. We offer implementation services if our customers would like to choose them, however, we do not require expensive consultants to implement and maintain our instances either. Customers can implement our out-of-the-box solutions in just weeks.
A. Ivanti’s solution was built with IT in mind and our user interface is easy to use. Customers will never have to worry about not being able to perform basic IT functions that can expand and scale across the enterprise if you need them to and with the ability to provide an excellent digital employee experience too.
A. Freshworks integrates with a suite of about 300 IT apps in their marketplace. Ivanti provides pre-built, out-of-the-box integrations, including Jira, MS Teams, and chat integrations. This is in addition to offering exceptionally simple and easy integrations with over 1000 IT specific connectors with Ivanti Neurons iPaaS.
Modernize your ITSM software to deliver more value.