Windows 10 - Insights for the Enterprise (March)

March 27, 2019

Rex McMillan | Principal Product Manager | Ivanti

Adam Smith | Senior Product Marketing Manager | Ivanti

Ryan Worlton | Senior Product Manager | Ivanti

This bi-monthly webinar series offering updates from Windows experts from Ivanti, professional service providers, and your peers from companies like yours. This webinar will feature short, helpful sections including:

  • Migration Tips
  • Best Practices
  • Insider Preview
  • Outside Insights
  • Just Ask Rex

Transcript:

All right. Welcome, everyone to this Windows 10 insights for the enterprise webinar series. And we're going to have a good time with this series. On my left, just as we're situated in the room, on my left I have Rex McMillan. And I also have on my right Ryan Worlton and these are our cast of characters for the last couple of series that we've done. And we've really enjoyed providing information about Windows 10. Very good. So we'll just go over the agenda very quickly.

The agenda is such that...we did the intros. We'll talk about the goals a little bit of this series. We'll look at...a little bit forward and a little bit back. We'll also start into some of our topics about what took so long on certain things. And then we usually have a segment called conversation café where we have a hardy discussion about things that are going on. Then we talk about digital transformation and the things that are going on with transformation that usually Windows 10 plays well into. And finally we'll get into a lot of people's favorite which is Windows 10 features and how it impacts the enterprise. And then finally you guys get to kinda stump the chumps in this case with these two guys here. All right.

So jumping into it a little bit further, here's our goals. We've had these from the start. So we like to create it as a conversation and that's why we have a few of us here and then we have...we often talk about migration and management of Windows 10 and that kind of drives a lot of the conversation. We'd like to get multiple perspectives. That's why we have a few people in the room and sometimes we get outside perspectives as well. We'll talk a little bit about what's coming up in the next one as well. So then we...and it's all about getting the most out of Windows 10. That's really the focus of this. So looking forward and looking back. And because this is a series, we want to look at what's coming up. Now we've been doing this since last June. Do you remember that, Rex, when we did the one in June?

Rex: I do remember.

Adam: Okay. We started this year. So we had done some Windows 10 webinars before then but we decided to do...

Rex: You decided and twisted my arm.

Adam: That was more like it, yes. I wanted to do it monthly but you said, "No. we can do it bi-monthly." So anyway, we're coming up on that year mark and we thought we would do a Windows 10 summit. And that means we're gonna take the same segment and do it again but we're also going to have I think four or five other segments that we're gonna prerecord with outside influencers and partners and others. So stay tuned to that.

So Windows 10 virtual summit. Now some of the topics we've covered in the past are some of these things that are listed here, migration processes, update processes, co-management stuff, autopilot and how that fits into migration, some of the industry migration rates that are going on and then we've done a plethora...I love that word, plethora of feature overviews. I put galore there but anyway. So...

Rex: No, super exciting to have the new...the virtual summit. I'm really excited about the partners and the third parties that you've got coming. It's a great list. Look forward to being able to have that.

Adam: Yeah, so that'll be a fun thing. All right. So let's kinda dive into our topics here. Okay? So first of all, what took so long? The next one's almost here. So why did we just get 1809? Finally unblocked. If you go look at Microsoft's website, this was finally unblocked on the 15th. So last week. Wow. So it's a little bit crazy that it's taken so long to go through all the different changes. It's interesting to watch their progression as they went through and kind of gone through this progression of we're gonna release more quickly, we're gonna be more secure going to a different model. We're kinda seeing them go through some growing pains.

So if we step back, for those that have been following the webinar series and been following, 1809 released in October of 2018 and was out for just a couple of days before they figured out that they had upgrade issues. Data was being lost if you had your drive mapped in a specific fashion and they said, "Hang on, hold on." They pulled it back and they did...they went back into more regression testing and some fixes. And then they released it again and still had to pull it back again. And then in December they came out and then they said, "Okay. It's released and it's more...like limited availability."

Ryan: Yeah, it was limited available from December until March. Essentially.

Adam: So 1809, it's been out and it's been stable but they've definitely been fighting through a set of issues. And now on March 15th it's come out, so that's six months after the...after we were expecting 1809. Now we could say it's six months late. Or from an enterprise viewpoint, we could say it's kind of on schedule or maybe two months late. Which as we always expected to not take a release for the first two to six months, four months was kind of always the target of like, "Hey, a release will come out. It'll run in that consumer world for four months. We'll work out all the bugs and then we'll say it's enterprise-ready."

Ryan: I mean, you're right. It doesn't...in the grand scheme of things it probably doesn't change our thought process a lot from an enterprise perspective. I still want to wait until an OS has been out and fully baked and it's been vetted and is really ready to go before I let it loose in my environment. So we still have this need as an ITA enterprises minded folk to make sure that what we are releasing to within our enterprise has been tested and ready to go.

Rex: Yeah, I think this just...this probably was very timely actually for us as an IT focus, the...to not get too complacent and just kinda forget that, "Hey, we're still responsible and we have to make sure the processes are there." Now 09's releases are the long-lived releases. So as an enterprise type customer, I probably am gonna wanna stay on an 09.

Adam: I mean, you get 30 months on that thing.

Rex: Right. So 1809 still has support clear up into 2021. [inaudible 00:09:09]

Adam: It absolutely ate into that. We actually lost a little bit of time to implement 30-month release cycle down to the 24 months. But the reality is you're probably gonna be moving OSs every year.

Rex: You're gonna...realistically we need to design our enterprise so we can because the value that's coming in the OS is so quick in there. So yes, it does get into a really if we're gonna head to the right state. So the real question is how did we do? Now it's unblocked and now we're good. Did we as an IT environment...it's kind of a good time for a retrospective. Did we block it long enough, how many issues did we have, are our processes mature, did we actually handle 1809 in a fashion that we're happy with or do we need to enhance our processes? And that really leads into the fact that I believe I saw on our latest builds of 1903 it says release candidate now.

Ryan: It does say release candidate. It's getting closer. I'm not sure I'm really ready to test this in more of a wide adoption. I think I'm gonna wait. Wait and see it is my game to [inaudible 00:10:25]

Adam: So what do you have to do to do that then?

Ryan: Well, I think you're gonna have to have some things. You're obviously gonna wanna be able to disable auto update and WSUS from automatically deploying this thing in your enterprise. Microsoft is definitely bullish on making sure that these things come out as fast as possible. Obviously their methodology is get it into the wild as soon as possible and learn. I don't think that we're gonna see that change a little bit. So I think as enterprises look at this, you have to have some kind of a tool, whether it be a patch management tool there as we're suggesting or some other tool that allows you to roll out that OS in a very controlled and methodical way.

Rex: Very good.

Adam: I agree. I...you know, Windows 10 as we've been [inaudible 00:11:06] very bullish on...pushed up good, 1809 was a really good re-education. I talked you into moving your production system onto Windows 10. Super proud of that conversation.

Ryan: That was not a fun day.

Adam: It was a great sales pitch and...until I lost my USBC connection to my docking station.

Ryan: The defects that they're finding are really quite small unless you're the one impacted. If you're the one impacted, if you're the one [inaudible 00:11:36] impact.

Adam: I guarantee if you're one of the ones who lost your files on the upgrade you are a little bit upset.

Rex: And so, you know, as we go through this definitely some learning curves here. So, you know, they release these OSs, they get them out to us. Sometimes it does feel like we are the AB testers.

Adam: Absolutely. We're gonna AB test our way there, they're gonna get it into our hands as fast as possible. And I think that leads into our next subject which is really what's the cause of this, is that they're trying to go faster. They're trying to get to the speed or the quality that's out there and we're seeing this from a lot of different places.

Rex: We always say there's only three levers you can pull. Time, features, or quality. Pick two.

Adam: Absolutely. You're picking two.

Rex: And I think it's clear to understand. We all have to understand Microsoft is...they're choosing to go with speed. And they're trying to make adjustments for quality but...

Ryan: I know and do give them credit. I believe that they have done everything right that they could. When they found there was an issue they pulled it. They blocked it for six months.

Adam: So we're now in our conversation café and continuing that conversation about AB testing, what do we have here, Ryan? Because you pulled this for us.

Ryan: I mean, this is just...I couldn't scroll long enough. You kinda go at these Microsoft websites that say, "Hey, what's the status or history status of Windows 10?" And it says, "Hey, we're finally unblocked and if you wanna know what was fixed in, you know, in between these changes for 1809, here's a list of everything we've fixed in this KB article." And you can see a lot of these are, you know, again, like Rex says. They're kinda small unless you're the one that is affected. And that list scrolls probably three or four times that long. Yeah, so they...

Adam: I thought that was the total list.

Rex: So I think it's interesting because I see that Microsoft really did a great job of stepping up to the plate, pulling the release at the right time, not worrying about the perception but saying, "Hey, you know what? This is the way the world is. We're going to release it. Quality is not something we're going to..." They're not cutting corners there. There's an issue, we pull it back and we fix it. We can't test everything. There's things that you guys are gonna do out in the wild that we don't know. Everybody that builds software knows that your users use your software in a way you never imagined. And as the OS I'm sure Microsoft is finding that more than anyone that people do that.

Ryan: And I think they have to. They have to because in order to react to some of the security concerns that are out there and make sure that we are secure, they have to move faster to [inaudible 00:14:27]

Rex: Their objective is billion devices running Windows 10, the most secure OS on the planet. Those two things denote we have to have speed, we have to get there. But I think it is a reality of, "Hey, we're gonna release and we're gonna continue to do some AB testing until we get there."

Adam: Okay. Let's not just pick on Microsoft, okay?

Ryan: Oh, yeah. Let's find somebody else to pick on.

Rex: I like this.

Adam: We jab back and forth a bit because you know that I'm a Mac guy.

Ryan: Yeah, Adam's the lonely Mac guy. Obviously the creative one of us in the room.

Adam: In the room. In the room. [inaudible 00:15:03] There's plenty in our business. That's true. Let's put it that way. But I had a similar experience. So we can't just pick on 1809. I decided to go to Mojave and there were certain warnings about things that I had read about and I chose to ignore those. And one of the reasons is because of your stupid sell job on [inaudible 00:15:23] about getting up there and getting on the latest and greatest system so I could experience it. And so thank you, Rex.

Anyway, so I did it anyway and guess what? The thing...every time it would go to sleep, it would lock up on me. And I was restarting my machine like five times a day or more, which for a Mac guy is like heresy. I mean...

Rex: That's even bad for a Windows stack.

Ryan: That's kind of hard for you to admit, isn't it?

Adam: That was...that...I was choking on everything I said about Apple and I've been there for years. Okay? So it was doing that to me and, you know, I thought, "Okay." I was just dying for the update, the next update thinking, "Oh, maybe this will fix it." Well, it fixed it just a little bit. So it wasn't dying quite as much but it was like at the end of the day every time I flipped my lid down it would then lock up. So I always had to restart. And that has been happening for a little while. There were a couple more updates in there, cleaned up a little bit more and I thought, "Hey, I'm finally in the clear." And for this webinar series I'll be able to say, "Hey, I'm good. I've been running this for a few weeks."

Rex: That's what we were promoting two or three days ago.

Adam: Yes. And yet last night...I mean, not last night but yesterday afternoon I had to restart because I plugged it into my big screen and it locked up. And so I put in that last one. Still paying the price. So I feel your pain.

Ryan: Yeah. They're not alone. Obviously I think we're gonna see kind of...

Adam: But they're doing the same thing, right. They're doing the AB testing, they're putting these things out there and they're hoping that we go through that.

Rex: If we wanna talk about iOS for the Apple...for the iPhone.

Ryan: Oh, yeah. Absolutely. They've had their fair share of releases. I delay my phone to update as long as I can because I know there'll be issues. Android, the first release, we know there's issues. So this is part of the new world. As we get to this new world of being able to get features quicker it's not a new problem. What really the old problem was is Windows 7 came out. Nobody migrated to it. We all worked on XP. We gave it a year. They baked through consumers, all the bugs were fixed, SUs came out and then we consumed it into the enterprise. So they've done a phenomenal job if you look at how much they've shortened down the cycle. But we still have to put those controls in place of recognizing day one is probably not what we want our enterprise on.

Ryan: Yeah, yeah. Absolutely.

Adam: Let's take one last poke at Apple, and that is that, hey, I've never seen an Apple to where they didn't release any hardware.

Ryan: That was a little weird. No hardware from Apple. That was a difference conference yesterday. [crosstalk 00:18:07]

Rex: It was a very...you know, Apple's always had great hardware. It pains me to confess how good I've always know the Apple hardware is. And they've really done great at pushing things in. But what kinda company are they now?

Adam: They have shifted gears a few years ago to a consumer and now even more to content as well, showing content and services. And services, yeah, yeah. This was a service release.

Ryan: Service announcement, yeah. [inaudible 00:18:33]

Adam: Now I was wrong though. There was some hardware.

Rex: Oh, yeah.

Adam: There was the credit card that they...

Rex: The titanium etched with no cut numbers on it. Very beautiful card. Very unique how you can't read anything about the card. It all is tied into your phone, etc. So very unique how they've approached this but it's definitely a...I've always worried if Apple and the enterprise, that they've had such a distance and stretched relationship. And this latest Apple event made me feel like they've really focused on their customers' experience of making sure they have the total...if you become an Apple person, for lack of a better term, Adam. and you tie your life to iTunes and iPhone and...you can pretty much stay in the iWorld. Your TV is there, your credit card is there.

Adam: So you're right. It's the end user experience but I'm telling you what. They're missing some things. Okay. You got Apple Home.

Rex: They do. I don't know anybody that has...

Adam: I don't know anybody that has one but allegedly they have it. I don't. And you kind of see them saying well, it's not the end user experience but they're focusing on some interesting areas versus, you know, more Microsoft or...maybe they focus on what Google is doing with Google Home or [inaudible 00:19:57] Alexa.

Rex: Those are definitely some consumers' experiences that Apple still quite hasn't put the hardware there yet.

Adam: Well, they do have Siri and it is on all of their devices so it's kind of...and I can connect my Siri thing to Alexa too. So I kinda make them talk to each other, yeah.

Ryan: It's just that...all we're saying is that it's a little bit of a weird strategy to see that they're kind of saying we're not gonna compete in that space. Or maybe they always don't know or...

Rex: I think the big interesting thing for us as IT as we talk about enterprise is, we see once again that there was not a tie back to enterprise. But they focused so much on that customer experience that as Adam said, once I'm married into that system I'm gonna bring it to work.

Adam: Yeah, I don't wanna lose that experience.

Rex: So definitely some new challenges for IT as we see them focus on these services and the integration of services across. There's gonna be some new challenges here for IT for us to think about and watch and keep our eyes on.

Adam: And that whole user experience kinda takes us into the next conversation which is the digital transformation. And guess where we're not...I guess we're not there yet, right?

Rex: Digital transformation is something really interesting.

Adam: It's a hot topic, it's the latest buzzword. We all like to talk about it, we're all chasing it to a certain degree. We've seen great examples of digital transformation. I mean, you can go to the McDonalds and order yourself three Big Macs and nobody needs to know, right, because you've done it at the kiosk.

Rex: Of course, the first time I tried it I got two Cokes instead of one.

Ryan: Okay. There might be some little flaws but we're seeing it a lot.

Adam: AB testing, right?

Ryan: AB testing, that's right. AB testing, that's fine. It's right there. But it's interesting. I think that the executives, they see it, they know it's coming and they're investing in it.

Rex: Well, the interesting part about digital transformation is, you know, over the last little while there's been some buzzwords like artificial intelligence. You know, if you can bring an AI project to people, money got thrown at them.

Ryan: Oh, yeah. And were they going internal for those experts?

Rex: They went everywhere.

Ryan: Anybody. You knew how to spell AI, it was like, "Come on in and talk to me."

Rex: Right. The challenge that we really see now, "Harvard Business Review" just released some of the guidance from last year's digital transformation. And we see 70% of the projects failed, 900 billion of the digital transformation dollars that they say. So last year they feel like $1.3 trillion were spent on digital transformation. And 900 billion of it are projects that they deemed as failures.

Ryan: No. you may have failed but if you didn't do anything that might've been worse. They say a third of the companies did nothing.

Adam: That's a learning curve, right?

Adam: But I don't know that this is a bad metric. I know it got up there as, "Hey, that 70% of people are failing." But you learn through failure. That's how we do it as a business. It's a new frontier if you wanna call it that. We're learning through some of the new technologies that are out there and how they apply to our business. But obviously as we look at the articles that are out there, we've seen some...obviously some things you don't wanna do.

Rex: There's definitely a huge thing of...if you're in an industry and one third are succeeding and that means one of your competitors...if there's three of you and one of you wins there's winning.

Adam: They will win for...

Rex: It is definitely time to make sure that we're paying. There's just a lot of barriers to making a digital transformation really work. There's everything from technical challenges to cultural challenges. And let's...we'll drill into some of these areas of some of this of how do you get that right mentality in your company...

Adam: And transform it into the culture. Not just...that's where you start, with the right mentality but move into the culture.

Ryan: And one of the things that we noticed as we were looking at this and why are people failing, you look at over a thousand applications within a given environment on average.

Rex: Yep, that's average customer.

Ryan: That's an average customer, right, a thousand applications which is creating a thousand different data siloes. How do I go through a digital transformation process with that many siloes in my environment and how do I stitch, start to stitch some of that data together so I can gain the insights, apply the AI kind of learning through those data models? That's not an easy problem.

Rex: Those are not easy problems. You know, as we talked about how many apps customers have, there's the thousand applications there. Typical customer has less than 25% of those and in any fashion of integration. And 84% of the companies out there say that integration is the problem. As we look at this technical landscape from the IT, as we're...you know, as Ivanti, we're an IT-focused company. We definitely see that in IT there's data siloes. There's huge data siloes and these data siloes have really impeded us from being able to take that next level. Not only as IT or not only we're responsible for making sure the company does a digital transformation, we really probably need to be leaders of that in IT of figuring out how we're going to do that.

Ryan: Solely as we look at it, that data layer is kind of that first foray and we've talked to our customers and said, "Okay. You're trying to get integration between your IT products. Well, what does that mean?" And I think for a lot of our customers that means I want the data to come together in some meaningful way.

Adam: Yeah. [inaudible 00:25:28]

Rex: You know, it's been really interesting. So we normally avoid product here really carefully but we just released a new product about two weeks ago here at Ivanti that actually does a bunch of breaking down data siloes, brings data together. And it's been really interesting as we go out to customers and we say, "Hey, we can bring these different data sources together, reconcile the data, and give you meaningful reports about that data."

It's been interesting to watch because I worked on the project six or eight months ago. You tell people about it and there was kind of that, "Yeah. Well, maybe." And now it's actually a functional product. I go back out to the same customer and I'm like, "Here, click the button. Let me show you what happens when I put your data together." And now instead of saying maybe, it's, "Hey. I have these other four pieces of data. Can I do that with those as well?" So the power of seeing the data together, the ability to reconcile, bring together those items...

Adam: Yeah. I mean, it's a powerful example. I mean, you look at somebody who has a retail business that's outdoors. I wanna combine weather data with my sell data to say, "Well, how...what's the traditional weather pattern and how can I predict my sell pattern because I know weather's gonna impact..." It's the same kind of story with any business you run.

Rex: And you should run your sales on a rainy day because I'm not actually out hiking and doing the good thing. So you'll do the rain...the sale on a rainy day you're actually gonna get more of us in your store.

Adam: So you're saying that the customers are AB testing you now because they know that something can be done so they're like, "Okay. Let's test him and see what things can go together."

Rex: You know, this really is an interesting thing of assimilating data and being able to make decisions, you know, as we watch and do this, reconciling those things out. There is some interesting privacy concerns as well of like how much is too much, how much becomes creepy. But if we don't head down the path, make good decisions about pulling our stuff together...but the technical landscape here really has changed that it is possible now. You can pull data together. There's companies...I mean, we've done it for IT and we're seeing companies that can help you pulling these across. It's still difficult and you still really need to get the right expertise.

Ryan: Yeah, never an easy...it's not an easy problem.

Adam: So is it just a technical thing? I bring in the right consultant and off I go?

Rex: Absolutely not. I love the first bullet here. I think sometimes you get the effect of the Bobs. We kinda...we say, "We did digital transformation. We're gonna get so efficient." And you've got the guy that's been doing this job for, you know, 20 years go, "Wait a second. You're gonna get more efficient? And you're coming to me to tell me...ask me kind of what I do so you can make my job go away?" It really is kind of a Bob that you've seen in the Office Space.

Adam: Yeah, the movie from the 1999.

Rex: Yeah, yeah, yeah.

Ryan: [inaudible 00:28:25] into 1999 because we kinda [inaudible 00:28:28]

Adam: Yeah. I thought this movie release wasn't later than...in '99. I thought it was more...it was like 2005-ish.

Rex: You thought it was like 10 years ago but obviously he's done 10 years work in the last 20 years.

Adam: Oh, nice.

Rex: No, the...you know, the...some of the things about culture as they looked at the transformation...we go to the technical instantly. Let's get a consultant and let's do this. But it always reminds me of the story of...they had...there's two departments that worked together and they always worked together really well. And so the company came in and said, "Hey, we're gonna study how these two divisions have streamlined their process. They just always seem to work together really well."

So they went in and looked at how they shared their calendars, how they email, and they did all the updates and they're like, "Okay. Here's the model that works. We know this model works." And they took it to the other [inaudible 00:29:20] and they did the same thing and it didn't work. [inaudible 00:29:24] We don't get it. So they go back over to the place where it works. What it turned out was that the two...not the bosses but the two mechanics on the different lines were friends and they ate lunches together on Monday and Wednesday.

And so they ate lunch together on Monday and Wednesday, they compared notes. So hey, I'm gonna do this to my line. They compared some war stories while they ate lunch. That lunch meeting, informal was the key component that was actually missing of why they were...and that's the culture. If we come in and we say, "Hey, it's all about efficiency." That insider knowledge, that guy that's been there 20 years, his ability, who he eats lunch with may be the driving factor more than all his email and all his notes and his work [inaudible 00:30:15] document.

Adam: I agree. And it's a completely different story when you come in and say, "We're gonna focus on customer experience."

Rex: That's right.

Adam: We're gonna make our customers' experience better. Oh, okay. Well, let me help you do that. And as they're doing that they realize the value that they have and the conversations they have at lunch and the different elements that are there.

Rex: And so if we really want to drive the proper culture, you know...I've been in product management here for a few years. And years ago, about seven years ago we released an SLM and we...I came out with a number of what percentage of the budget IT spends to keep the lights on. ZDNet just released 2019 numbers and 69% of IT budgets are still spent to keep the lights on.

Adam: That...isn't that interesting?

Rex: It's within like three to four percent of what it was reported for seven years ago.

Ryan: In other words, IT, help me do this massive digital transformation but...

Adam: Don't do anything internally to help you.

Rex: Your budgets haven't changed.

Ryan: You budget hasn't changed.

Rex: Your budgets haven't changed and the amount of your budget that's going to keep the lights on...every bit of change that you've been able to make is being consumed by not having your budget grow. So culturally we have to make sure that we get insiders to buy into the process of digital transformation with not...it's not efficiency conversation. It really is a conversation.

Adam: Yeah. This quote is really cool. Problem with trying to do digital is that it places digital at the end, not the means so...and this should be the other...

Ryan: It should be the other way around. Absolutely.

Adam: So definitely [inaudible 00:31:53]

Rex: Definitely a customer experience...you know, and like we've talked about the Apple event. It's definitely...they are looking at their customers. You know, when they came out with Apple Arcade, they didn't come out with Apple Arcade because it sounds cool. They figured out that more people are playing games on their iPhones and their iPads than anything else. Let's make it so it's easy if we get a gaming platform here and enhance that experience. Let's let the developers take risks they couldn't. And that's what we're trying to do as IT. Let's build a culture that we can...and be the department of yes, that if we have a support department that wants to attempt to document everything and do just in time knowledge delivery, we say yes and we help them empower that so that they can be...spend more time with the customer where and where it needs. And it's a cultural experience driven than, "Hey, I'm worried about making it so that they get that touch." When we say, "Hey, we want to provide more customer experience, better customer experience where needed, not just a digital experience," it really does change the culture.

Adam: So ask those questions when you get into those projects, right? What is the experience we're after? I would definitely start there. Okay. Very good. Oh, this is where you guys shine, right? Windows 10 features and how they impact your enterprise, so...

Ryan: Yeah, new stuff coming. I think this is a great little section we love to do. I think we learn as much putting it together as sharing it with [inaudible 00:33:21]

Rex: It's always interesting. The things of, you know...I told somebody the other day, I said, "I'm working on Windows 10 features." And they're like, "Who cares?" And I'm like, "We talked about the Windows 10 gaming feature." And they rolled their eyes and they're like, "So what? They're trying to make a gaming platform." I'm like, "Yeah. Do you realize that I can use it to do recording?" All of a sudden their eyes...they perked up and they said, "Wait a second. I would've just glossed over that feature." So this feature is always fun for me in what can we dig out and why this doesn't matter.

Adam: Yeah. Why does it matter to the enterprise? Very good. Let's start with the sandbox stuff.

Ryan: So the first one, the sandbox. Obviously, we talked about this if you've kind of joined our last session but if you haven't we'll back up a little bit. Obviously one of the new features for 1903 is gonna be the sandboxing feature which is a new virtual platform that I can launch inside of Windows 10 and it loads a virtual machine [inaudible 00:34:10] I don't have to be an IT wizard to put it together. I just have to install it as a feature. It's one of the features on demand for Windows 10. It installs and then it comes up wonderfully.

One of the new tweaks that they've made as part of the insider preview, and this will be after the 1903 release, is to give you the ability to configure that sandbox as it stands up. So you'll be able to do things like, "Hey, here are the folders I want you to share automatically. Here's the startup script that I want you to run that maybe makes it ready for me to use. Maybe I'm gonna use it for testing malicious software and I want it to install Malwarebytes or something like that every time it boots up." So a pretty cool feature. I think it's pretty important to note that's there, especially for IT organizations and how do we look to leverage this new functionality. I know we all have virtual machines but it's kinda nice to just have it baked into the OS. It's just right there. As soon as I close it, it destroys. The self-destructing sandbox if you will.

Rex: Super nice the fact that it's exactly like your machine you're on. So if I need to test this in an application run, I can spin up the sandbox, not risk my machine. Gets it in the same state and we're ready to go. So very powerful testing thing and now they've added the scripting capability. I do think we can really see the writing on the wall. So this is one of those ways they're gonna give us to be able to test for malicious software.

Adam: Absolutely. I can totally see the right click in an email to say open this email up in my sandbox.

Rex: Correct, yep. Read these PDFs in the sandbox.

Adam: Maybe that phishing email is a little bit too good for me to turn away and I just really have to test [inaudible 00:35:49] Maybe I really am gonna become a millionaire. Come on, baby. [inaudible 00:35:55] I could've used that for Mojave by the way.

Rex: So task manager. You have instantly changed your own.

Adam: I absolutely use this. I love this feature. [inaudible 00:36:11] this is a...I've kind of...I had a struggle with the task manager. I go down, start task manager, and then I immediately always have to change it to go see the details. Well, they made it really easy for me now. They've added a cool little feature to come in and say in the options here set my default path to detail. So whenever I launch task manager, I can see the information that I know and love. Maybe that's just because I've been around too long and I grew up with this view and some of the previews are nice, they're wonderful but this is where I typically like to live.

Rex: So you told me about this feature the other day. I hadn't messed with it because my machine runs perfectly flawless. I never have issues. Always...so I was in task manager and I was looking and your machine and my machine...your machine always has something that now I've got you to confess...you struggle with because you have such a fancy display on your machine.

Adam: Oh, something about 4K or something.

Rex: 4K display. Did you notice the new column for each application that allows you to actually tell you if the application is high res aware? So you can actually now go in and look at the applications and say, "Are they high res aware?" So as you're testing applications, bringing them in, you can use the application. There's a new column there that tells you if the application is high res aware and when you look at it you're gonna be able to now know. I think it's kind of a public shaming thing. Microsoft is actually kind of trying to shame some applications in...you're not high res aware and it's very easy for me to report on you now that you're not high res aware.

Adam: Yeah. It's super painful because suddenly, you know, it just...you've got these super tiny scripts somewhere and you can't hardly read it or...

Ryan: Or it's giant.

Adam: Or it's giant. Yeah. It's just...I'm so glad they've done that. I mean, that's just huge to be able to...

Rex: Yep. And that just slipped into the last build or so of 1903. So little public shaming coming on for all of us that are software vendors that haven't been high res aware. But we'll see that new column [inaudible 00:38:21]

Ryan: Not that we have any products that are in that [inaudible 00:38:23]

Rex: Everybody that does it. This was your favorite executable.

Adam: Oh, I love this thing, right.

Rex: Is this Cain and Able?

Adam: Cain and Able, you know. The whole password cracking thing. This is great.

Rex: So let's tell the story. We missed...we totally missed this one. And then we're traveling and we're visiting with a customer and all of a sudden we're supposed to be going to dinner but he's pulling out his laptop. And he looks like he's like breaking [inaudible 00:38:48]

Ryan: Oh, yeah. He was...he had gone white.

Adam: Absolutely gone, "Hey, guys. I've gotta mission-critical issue. I gotta take care of it right now. We gotta pause." You know, set up his iPhone to connect to him and...

Rex: And he had a report that he had cain.exe on a thousand devices.

Ryan: It's like, "We have been hacked."

Rex: Like large scale. Well, in October, August, September time-frame, Microsoft actually had a Cortana file called the Cortana Notebook and you can find that file if you've done certain things with Cortana. It's called the Cortana Notebook and it's called cain.exe.

Ryan: Now somebody did not think this one through. [inaudible 00:39:37]

Rex: I believe it's gone because I can't find it in the latest builds. But cain.exe may appear in your environment as an executable. Go look. There is a hatch that's reported for it. If you have this, it's a signed file by Microsoft. It is part of the Cortana Notebooks. It is not the Cain, as part of Abel's.

Ryan: And the reason they were doing this was actually a good reason. They were separating Cortana from search.

Rex: That's right.

Ryan: But it was super cool. I mean...

Rex: It is super cool. Just a little bit of a risk there. So I have that little tool that I've used for eons.

Adam: Three sides, right?

Rex: Three sides etc. So you gave me a demonstration a couple of days ago about the Storage Sense.

Ryan: Yeah. I'm like, "Hey, check this out, Rex. Have you seen this one?" I think it's been out...this has actually been out. It's 1809 I think.

Rex: Not to this level.

Ryan: It was only till 1903, yeah.

Rex: Yeah. So in 1809 Storage Sense was there. Storage Sense allowed us to go in and start to clean up. It allows you to automatically set some rules about things that we can do. How much...how often do we want to do it? How often do we want to do...so you are able to set your downloads folder to...

Ryan: And it could delete it after 30 days.

Rex: After 30 days.

Adam: No, 60 I think is the max.

Ryan: Sixty is the max. Sixty is the max. I chose 30 just because [inaudible 00:41:04] I like to go back. I'm a little more clean maybe than most but...

Rex: No. [inaudible 00:41:08] researching it, I think the number one thing was how do I stop this from deleting my files? You're gonna have some users that think downloads is where you store stuff.

Adam: Oh, don't tell me that because...

Ryan: Yeah. I've had that experience with my wife. That's exactly who you typically have the experience with is the technically challenged or...actually, it's not technically challenged. It's more the pack rat mentality. I just store everything.

Adam: Right.

Rex: And my downloads folder is not big at all.

Ryan: Yeah, it's only 100 gig.

Rex: Yeah, we're not talking about that. But no. Storage Sense, very powerful. Comes in, breaks down, shows you your apps, shows your documents, shows you what you've put in there, allows you to set rules of what you can do. Totally configurable. Allows you to control, all GPO controlled. I think the other interesting part about Storage Sense is the new thing called reserved space.

Adam: Yep.

Rex: So system reserved space, it goes out on our hard drive and it reserves a set of hardware...or a set of space there for updates. So basically four gig of space gets reserved.

Ryan: Yeah, it gets reserved so that I can make sure that any update that gets applied, its temporary files goes into this reserved space. I can make sure I can re-update it and that I can also recover.

Rex: Yep. So reserved space and Storage Sense. Good views, deep views into what's going on on the device. Automatic rules to clean up and probably the big thing now is a set of space to go in and store things.

Adam: So on that last one, what's the impact on the enterprise because some of these things we've talked about...

Rex: So if we're following Microsoft recommendation which says, "Hey. Don't let your drive get under 10% free disk space. It's critical when you get to there." There is no impact for us. All Storage Sense does for us is it allows us to go in and say, "Clean up the downloads folder, clean up the temporary files." And we can go set with some policies very easily to actually keep and use that drive space more efficiently.

Ryan: Yeah, this is all about being more efficient with our...

Rex: If we're not following that recommendation and we just kinda let our users report to us when they're out of drive space we all of a sudden are gonna upgrade and they are then going to reserve out that four gig and you're gonna have end users that are running out of disk space very quickly when you are not anticipating it.

Adam: Unless you have something in place that monitors that [inaudible 00:43:49]

Rex: You probably need to go in, use some of the reports and rules, some of the predefined reports and stuff that your client management vendors provides, go in, determine which devices are at risk, make sure that you have plenty of disk space available. But the tools inside of Windows 10 for cleanup have gotten much better as well as if you go to troubleshoot one. It's much easier to drill down and say, "Hey. Which files are where?" And you can drill down into where they're stored and what they look like. So much more powerful there. By the way, somebody has 7.1 gigs of videos.

Ryan: What are you talking about? I don't know what you're talking about.

Rex: I know those are all recordings of webinars that you've put on.

Ryan: Absolutely. Demos are big, you know? You never wanna demo live, right?

Rex: Oh, well, except for today's...days like today that's all live. All right.

Adam: Very good. So this brings us to stump the chump.

Rex: I'm looking at things and I'm not dialed in so [inaudible 00:44:57]

Adam: Let's see. Okay. Legacy apps not working anymore on Windows 10.

Rex: So legacy apps not working. So 32 bit Windows apps. There hasn't been any word of them not being supported still. There's, you know, a lot of push for Microsoft to get to there but I...unless there's a specific example...there has been some specific cases of drivers that don't work if your driver doesn't meet a set of rules but most applications still run on 13...1903.

Ryan: Yeah. I mean, it's...we've actually not seen a lot of these issues as we've gone...once we're on 10.

Rex: I saw Microsoft post their latest thing and they said...was it...like 18 out of 60,000 apps?

Ryan: Yeah, it's low.

Rex: That had trouble on 1809.

Ryan: Yeah.

Rex: So I haven't seen the 1903 numbers but I expect it to be, you know...

Ryan: The biggest thing we're seeing is drivers.

Rex: Absolutely.

Ryan: The drivers are kind of the biggest pain point we're seeing with people that are migrating from 7 to 10 or even 10 to 10. I personally had that same experience with my USB drivers not being ready for me as I went from I think 1703 to 1809 but...

Rex: And really the...probably the biggest drivers that are struggling are the security vendors. And so if you're consuming a release very, very early after, you may have to consider running Windows Defender as your AV solution at least for the first 30 to 90 days while the AV vendors get through their testing.

Adam: Okay. Keep sending us those questions [inaudible 00:46:49]

Ryan: So from Ryan [inaudible 00:46:53] I'm probably brutalizing your name there. Sorry. I apologize for that. Have you heard of IE crashing on the latest 1809 build? I've not heard of anything. Rex, have you?

Rex: I...there's been a few things reported with IE. I don't know of anything highly specific around 18...around IE. Definitely it's the last focus for Microsoft and they're hoping to get everyone off from IE as quickly as possible. So that's very unfortunate if you're struggling with that but no, that's not been widely reported issue.

Ryan: No. And in fact, we're seeing the adoption of IE fall significantly.

Rex: Yeah.

Ryan: I mean, almost to the point where I think it was in our last webinar we talked about how Chromium is being adopted within the Edge browser.

Rex: And there's actually...if you are on the insider preview, you can actually run the new Edge with Chromium inside. So that's available now.

Ryan: I think IE crashing should be less of a concern unless you've got internal apps who were built for IE.

Rex: Definitely. There's definitely some legacy apps that are there that are gonna be problematic. But no, that's not been a widespread known issue. So I feel bad for you there. Hopefully we can...you can find some resolution.

Adam: Okay. So we've got a question from Anne. So it will be easier for customers to implement...this is a little bit off topic but since you're the Ivanti cloud guy I'm gonna pitch you a question on Ivanti cloud.

Rex: Okay.

Adam: Okay. So it says, "Will it be easy for a customer to implement Ivanti cloud as a partner? We don't have much experience with Ivanti cloud yet so [inaudible 00:48:31] help the customer."

Rex: So Ivanti cloud is that...it's one of our new products that we've come out. We have focused extreme amounts on customer experience. So Ivanti cloud from a deployment viewpoint realistically is enroll. We assign you your tenant. You don't have to do anything in your environment. Log in. we have an agent to download and install, to upload data. Everything from that point on is configured for you and then there's additional extensions that you'd like. So very, very fast and easy to implement. The last customer that did it on their own was just in a couple days.

Adam: And that's where you were talking about unifying IT data? That was...you were referring to that. That's what you were referring to?

Rex: Yep, yep. And [inaudible 00:49:17] question that came in. can we delete the reserve partition in Windows 10? No. right now they've said no so...we'll see if that can hold but right now, that reserve partition is the way that they're ensuring that they can patch and update the system. So they are reserving that and not allowing it to be removed.

Ryan: Yeah.

Adam: Just a comment. It looks [inaudible 00:49:42] he says he likes how 1903 cleaned up all the blower apps. Which was kind of what they needed to do for our pilot, right?

Rex: Yes.

Adam: And I think that's an effective...you know, the OEMs...Microsoft went to the OEMs and said, "Hey, we wanna do this new thing that's called autopilot where we dropship Windows 10 to your customers. But we can't do it because you have too much bloatware."

Rex: And I think it's awesome that you can now go in and do things like...Solitaire's always been just the part of the OS. Calculator, part of the OS. You can remove those now. 1903 gives you a lot more granular capability. So yeah. The ability to clean it up is much greater.

Adam: Okay. Other questions? You wanna send them? Okay.

Rex: But no. I'm excited. It's only a few days till April. We're on release candidate, so 1903 is imminent. I'm expecting this week we'll see another drop for something and then it'll probably be final. So we're definitely nearing.

Adam: And do your testing and it's...

Rex: Make sure you get somebody ready and get that first set of tests done because that first few weeks is definitely the best time to make sure you're...somebody in your enterprise has tested it. So happy testing.

Adam: Absolutely.

Rex: Talk to you again. We'll see you at May at the virtual summit.

Adam: Yeah, we'll see you then, May 30th. And again, we'll have a session that's just like this one where we have our insights for the enterprise but there will be other sessions as well. So thanks, everyone for joining and make it a great day.