Product End-of-Life

Ivanti products are constantly updated to meet the needs of rapidly changing IT environments. As new products are released, previous versions are supported and maintained for a certain amount of time, then retired. Product support for older Ivanti products continues according to this schedule:

LANDESK Management and Security Suite

Ivanti Product Available for purchase until: Full support ends: Customer Care support ends: Web-based support ends: Product availability and support ends:
Ivanti Endpoint Manager 2017 Currently available and fully supported.
LANDESK® Management and Security Suite 2016 No longer available. No End of Life announcement has been made.
LANDESK® Management and Security Suite 9.6 No longer available. October 31, 2017 May 31, 2018 November 30, 2018 November 30, 2018
LANDESK® Management and Security Suite 9.5 No longer available or receiving support.

LANDESK ITAM Product Suite

Ivanti Product Available for purchase until: Full support ends: Customer Care support ends: Web-based support ends: Product availability and support ends:
Ivanti Asset Manager 2017.1 Currently available and fully supported. No End of Life announcement has been made.
LANDESK Asset Central 2016.x No longer available. May 5, 2019 No End of Life announcement has been made.
LANDESK Asset Central 2016 No longer available. January 19, 2018 June 19, 2018 January 19, 2019 January 19, 2019
Ivanti Asset Intelligence 2017.1 Currently available and fully supported. No End of Life announcement has been made.
LANDESK Asset Intelligence 2016.1, 2016.2, 2016.3 No longer available. Fully supported. No End of Life announcement has been made.

Ivanti Service Desk Product Suite

Ivanti Product Available for purchase until: Full support ends: Customer Care support ends: Web-based support ends: Product availability and support ends:
Ivanti Service Desk 2017.3 Currently available and fully supported. No End of Life announcement has been made.
Ivanti Service Desk 2017.1 No longer available. No End of Life announcement has been made.
LANDESK Service Desk  2016.x No longer available. May 5, 2019 No End of Life announcement has been made.
LANDESK Service Desk 7.8.x & 2016 No longer available. Product availability and full support has ended. January 19, 2019 January 19, 2019
LANDESK Service Desk 7.8 and earlier Product availability and full support has ended.

LANDESK Asset Lifecycle Manager

Ivanti Product Available for purchase until: Full support ends: Customer Care support ends: Web-based support ends: Product availability and support ends:
LANDESK Asset Lifecycle Manager 6.1 No longer available. Fully supported. No End of Life announcement has been made.
LANDESK Asset Lifecycle Manager 5.0 No longer available or receiving sustaining support.
LANDESK Asset Lifecycle Manager 4.0 No longer available or receiving sustaining support.
LANDESK Asset Lifecycle Manager 3.0 No longer available or receiving sustaining support.
  • End of Life Announcement: Shortly after a new product version is released, an end-of-life (EOL) announcement is made for the previous version.
  • Manufacturing Availability: EOL plus 60 days. The previous versions can be ordered from LANDESK for 60 days from the EOL announcement. After that, only the new version can be ordered.
  • Full Support: EOL plus 12 months. Full LANDESK product support will continue for one full year from the EOL announcement. There is no difference between support levels for the new product and the previous version. Maintenance updates will continue to be released during this time.
  • Continued Customer Care Support: EOL plus 18 months. Continued product support will continue for 18 months from the EOL announcement. All current maintenance updates will be available. However, no new updates will be released after 12 months.
  • Web-Based Support: EOL plus 24 months. Live support is discontinued, but Web-based support continues for another 12 months from the EOL announcement. Users can access the LANDESK Support website to download previously released product updates and access technical white papers and a public discussion forum.
  • Backward Compatibility and Upgrades: New product versions are backward-compatible with the last product version. For example, LANDESK solutions 8.7 are compatible with LANDESK solutions 8.6. Customers with systems running any of the three previous product versions can upgrade clients to the newest product version. For example, systems running LANDESK solutions 8.4, 8.5 or 8.6 can upgrade to LANDESK solutions 8.7.