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Give users the power to help themselves
Ivanti allows both internal and external customers to submit and track requests through a web-based self-service tool, opening up the service desk for 24×7 customer access. Easy integration into the corporate website or employee portal with full mobile support means users will always know where to turn to get the services they need: anytime, anywhere.
Ivanti Self Service lets customers put tickets in easily; some people don’t like to call the help desk
Carmela HoService Desk Supervisor