ITSM SELF SERVICEThe service desk that’s always open

GARTNER REPORT

Gartner Critical Capabilities for ITSSM.
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ACHIEVE SUCCESS WITH KNOWLEDGE

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Give users the power to help themselves

Ivanti Service Manager allows both internal and external customers to submit and track requests through a web-based self-service tool, opening up the service desk for 24×7 customer access. Easy integration into the corporate website or employee portal with full mobile support means users will always know where to turn to get the services they need: anytime, anywhere.

Ivanti Self Service lets customers put tickets in easily; some people don’t like to call the help desk.
We wanted to ensure a positive self-service capability and enhance the clients’ experience.
We believe the use of the self-service portal in Ivanti will be a huge enhancement for our customer.
County of Maui
Carmela Ho, Service Desk Supervisor
Queensland University of Technology
Mark McCormack, Manager for Technology Support
North Dakota, Information Technology Department
Terese Birnbaum, Enterprise Service Desk Manager

MODERN ITSM FOR TODAY AND TOMORROW

Automated service delivery for IT and beyond