ITSM KNOWLEDGE MANAGEMENTKnowledge is power for IT and users

ACHIEVE SUCCESS WITH KNOWLEDGE

Learn Knowledge Management best practices.

See report on the Future of ITSM.

IMPROVED SERVICES

Read how QUT dramatically improved service delivery

Instant intelligence

Smarter IT, smarter users, smarter business outcomes

Ivanti Service Manager enables you to gather, analyze, store, and share knowledge and information for both the IT service desk and users. Provide automated knowledge matching to create incidents and assist in resolving any previously known problems. Users can provide feedback on articles, and full knowledge article approval workflows are built in.

Knowledge is a lifelong endeavor.
Wendell BobstAssistant Vice President, Information Technology Customer Service

MODERN ITSM FOR TODAY AND TOMORROW

Automated service delivery for IT and beyond