ITSM INCIDENT MANAGEMENTSolve incidents faster and help users get back to work

UP YOUR PERFORMANCE

Deliver more strategic value from your ITSM solution.
See report on maximizing efficiency through service automation.

GARTNER REPORT

Gartner Critical Capabilities for ITSSM.

Fix incidents faster to increase productivity

Ivanti Service Manager enables you to easily capture, identify, and respond to issues and service requests across the organization with effective break/fix management—including incident and task management and problem resolution. Improve your incident response plan by automating incident processes and communications to quickly understand and restore service operations and resolve IT issues. Analyze incidents from top to bottom to understand service desk performance.

When we start typing in an incident, the system recognizes it and gives us an immediate overview of similar incidents and ‘knowledge’ articles.
Moving to Ivanti in the cloud has saved us a tremendous amount of time.
With Ivanti, we can automate more of the support process and let users know when an incident is resolved.
NetSourcing
Peter De Bruyne, Managed Services Manager
Sinclair Community College
Jeanna Reedy, Manager of Information Technology, User Support
Major Public University
Service Desk Manager

MODERN ITSM FOR TODAY AND TOMORROW

Automated service delivery for IT and beyond