Converged Value: ITAM and ITSM
6 января 2016 г.
Historically IT asset management (ITAM) and IT service management (ITSM) have been managed as separate entities with separate teams and tools. In reality, they are highly dependent upon each other with intersecting processes and shared data in the Configuration Management Database (CMDB). When these tools are integrated, they reflect that the whole is more effective than the parts.
Join IT Asset Management Evangelist Patricia Adams and ITSM Evangelist Matt Hooper at LANDESK for a one-hour webinar to explore the synergies between ITAM and ITSM, and the benefits an organization can achieve with greater visibility into the assets that make up its business services.