How and Why IT Service Management is Evolving in the Digital Age

4 августа 2015 г.

Both the rules and the roles governing IT Service Management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Join EMA Analyst Dennis Drogseth and HEAT Software VP & GM Kevin J. Smith to learn what extremely successful ITSM organizations do differently.


Kevin J. Smith
Senior Vice President