The Critical Role of Service Catalog - 10 апреля 2013 г.
As the role of IT continues to grow closer to the business, one of the key enabling technologies that allows for a closer and more prosperous relationship is that of the service catalog. IT organizations are now being asked to broaden their horizons and incorporate the needs from different parts of the business with the added pressure of higher accountability and level of service delivery. So the question is, “how can IT simultaneously meet the goals of the business and user community and deliver to these requirements at a high level? In this session we will take a look at what the key business drivers and challenges are to implementing a service catalog. We will also take a close look at who the key stakeholders are to ensuring a successful service catalog and what key metrics you should be using to measure performance and delivery.