If you want to achieve a fast return on your Ivanti investment the Enterprise Support bundle is for you. With Enterprise Support you get access to expert coaching and guidance, product learning and fast help to remediate issues when you need it most.
Expert advice, fast response to incidents and the learning resources to ensure you have the knowledge you need to succeed.
Your success will be guided by a designated Customer Success Manager (CSM) who will build a customized Success Plan to help you achieve a faster ROI. As your go-to Ivanti resource they will coordinate across Ivanti on your behalf.
Your CSM will diagnose your needs and recommend expert coaching programs to help you identify where you are in your value journey and what is possible with your Ivanti investment while supporting your onboarding and adoption goals.
Your designated Enterprise Support Engineer (ESE) and Named Escalation Support Manager ensure you have a superior support experience. Your ESE understands your unique deployment and environment and acts as the single point of contact for ticket escalation in your primary region.
We will complete an annual health check of your architecture and policy setup to provide you an overall review of your deployment progress and improvement recommendations.
Health check applies to a single environment or one instance for one product with a maximum effort of 12 hours. Eligible products include: Ivanti Connect Secure, Ivanti Neurons for ITSM, Cherwell Service Manager, Ivanti Neurons for MDM, Ivanti Endpoint Manager Mobile or Ivanti Endpoint Manager.
Enterprise Support includes one user license for the Advantage Learning online platform and one virtual instructor-led class helping your administrator learn to use your Ivanti solution effectively.
We use a proven methodology to ensure a personal and individual experience aligned to your priorities.
Get an overview of your success resources, including Advantage Learning, and review your entitlements to make sure everything is clear.
Work together with us to capture your strategic goals and initiatives, key stakeholders in your organization, and current KPIs for your Ivanti products.
Get your personalized success plan with clear calls to action.
Dive deeper into specific topics and get advice on best practices to help you realize the value from your investment.
Regularly check in with us to learn about upcoming releases and new features, review any support cases you have logged and see how you're progressing against your success plan.
Review how your capabilities have grown and identify further ways to transform your business and extend your solution to drive more value.
Supercharge your team with ours: Professional Services, Customer Success, Technical Support and Advantage Learning.
*Health Check applies to a single environment or one instance for one product with a maximum effort of 12 hours. Eligible products include: Ivanti Connect Secure, Ivanti Neurons for ITSM, Cherwell Service Manager, Ivanti Neurons for MDM, Ivanti Endpoint Manager Mobile or Ivanti Endpoint Manager.
Connect with us to learn discuss how Enterprise Support can meet your needs.
