Managing IT services today has rarely been more challenging, and your users expect a lot from you. With Ivanti® Neurons for ITSM, you gain a proven, robust IT service management solution that transforms help desks and support teams into. intelligent, AI-powered business enablers — where every ticket, every interaction, and every resolution is accelerated by embedded artificial intelligence.
Why organizations choose Ivanti Neurons for ITSM
58%Faster Response Time* |
24/7Virtual Agent availability |
14PinkVERIFY® Certified Processes |
* Based on FE fundinfo results. Individual results may vary.
Deliver more strategic value with AI
Ivanti Neurons for ITSM provides enterprise-capable, end-to-end service management capabilities throughout the service delivery lifecycle, from request capture to remediation. Built on industry standards with 14 ITIL 4-certified practices, Ivanti Neurons for ITSM is designed to expand as your needs increase. Automated workflows eliminate costly manual processes while making operations more efficient, compliant, and secure. Now powered by embedded AI, every process becomes smarter — from auto-classifying tickets at intake to generating knowledge articles on resolution.
AI capabilities within Ivanti Neurons for ITSM
Get all these AI capabilities when you purchase Ivanti Neurons AI for ITSM, or as part of the Premium and Enterprise Premium solution packages — giving your team generative AI, intelligent automation, and self-healing built directly into the workflows they use every day. And with Agentic AI for ITSM on the horizon, your investment is already positioned for the next generation of autonomous service management.
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Ticket Classification Automatically classify and route incoming tickets to the right team. Reduce manual effort, improve SLA adherence, and gain insights to drive continuous improvement. |
AI Summarization AI generates concise summaries within seconds. Agents get up to speed faster without sifting through extensive record histories. |
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Knowledge Article Generation Harness generative AI to create accurate, high-quality knowledge articles from resolved incidents — improving self-service and reducing repeat tickets. |
Incident Correlation Identify patterns across incidents in real time. AI links related issues to uncover potential major incidents before they escalate — work on one, solve many. |
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Virtual Agent Conversational AI-powered assistant resolves employee requests 24x7. Reduces call volumes, accelerates resolution, and delivers consumer-grade experiences at work. |
Self-Healing Automatic detection, diagnosis, and remediation of endpoint and security issues without manual intervention — reducing resolution time and costs significantly. |
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AI Dashboard Widgets Build dashboards in seconds using natural language prompts. Instantly visualize ITSM data and measure the value AI brings to your organization. |
AI Administration Hub Turn individual AI features on or off as needed. Configure your AI implementation with your data through a centralized, intuitive hub. |
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Real-time Translation Supporting a global organization can be challenging due to differences in time zones and native languages among customers and analysts. However, with the ability to translate text into another language at the touch of a button, supporting native languages has become easier than ever. |
Writing assist Elevate your writing with the help of generative AI. Craft emails that contain all the necessary information while using AI to add a personal touch, such as empathy for sensitive issues or humor for more casual communications. AI writing assistance takes your communications to the next level. |
Core service management capabilities
This is your service management foundation.
Ivanti Neurons for ITSM — together with related products like Ivanti Neurons for Discovery and Ivanti Neurons for Healing — gives your team the core capabilities to manage, automate, and optimize IT services across the enterprise. Step up to the Premium or Enterprise Premium solution package and you get all of this plus the complete AI capability set above: one platform, fully loaded, ready to go.
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Reduce Escalations AI-assisted diagnostics empower service desk teams to resolve more incidents on the first call. Analysts leverage automatic ticket classification and specialist-level remediation actions, cutting escalation costs. |
Improve Service Quality No-code automation lets service owners design workflows without developer resources. Pre-defined blocks integrate with external systems for end-to-end automation — now enhanced with AI-driven classification. |
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Proactive Support Cloud-based self-healing bots proactively fix issues before users notice. AI-powered anomaly detection identifies and resolves problems automatically, freeing IT to focus on innovation. |
Engaging Self-Service AI-powered Virtual Agent delivers 24x7 conversational support. Users submit tickets, check status, and find answers naturally — deflecting volume from your service desk. |
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Actionable Insights Role-based dashboards, AI-generated widgets, and real-time reporting give leadership and analysts the visibility they need. Build dashboards from natural language prompts in seconds. |
Optimize Your Assets Complete discovery and visibility to maximize hardware and software asset value. Auto-populate your CMDB, reclaim unused software, and maintain compliance — all in one centralized view. |
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Enterprise Services Beyond IT Extend ITSM to HR, Facilities, Legal and more. Automate cross-departmental services and deliver consistent, modern experiences across the entire organization. |
Stay Connected — Mobile Ivanti Neurons for ITSM Mobile App keeps staff and users connected anywhere. Check incidents, submit requests, and search for answers from any device, any time. |
Cloud or on-premises — you decide
Built on a multi-tenant technology platform optimized for the cloud, Ivanti Neurons for ITSM offers full flexibility to deploy in the cloud, on-premises, or a hybrid combination. Easily move from one deployment model to another without losing functionality or data. Every deployment approach delivers maximum value through ease of consolidation, configuration options, simplified deployment, automated workflow systems, and socially enabled self-service access. AI capabilities are available on SaaS deployments (Premium and Enterprise Premium licenses).
Stay connected
Your employees aren’t always at their desks, yet they still need help-desk access. With the Ivanti Neurons for ITSM Mobile App, staff and users can employ their mobile devices to stay connected no matter where they are. Allow them to check on incidents, submit requests, or search for answers to IT questions. Make it part of your communication strategy so everyone stays in touch and productive while on the move.
Service management excellence shouldn't stop at the IT helpdesk.
Ivanti Neurons Enterprise Workflow Management offerings gives HR, Facilities, and other business departments their own purpose-built, AI-powered service management — running on the same platform as your ITSM environment. Eliminate the ad hoc emails and spreadsheets and replace them with structured workflows, self-service portals, automated case routing, and real-time dashboards.
- Ivanti Neurons for HR — Automate onboarding, offboarding, case management, and employee self-service with a shared ITSM configuration database
- Ivanti Neurons for Facilities — Manage work orders, maintenance tasks, space reservations, and site access from a single system
- 1,000+ connectors via iPaaS extend workflows into HR, Finance, Security, and more
One platform. Every department. A consistent employee experience from day one.
AITSM availability & licensing
Ivanti AI capabilities require Ivanti Neurons for ITSM 2024.2 or later on SaaS deployments. Available on Premium and Enterprise Premium license tiers, and as an add-on package for other tiers. AITSM features are available globally. AI capabilities are currently not available for FedRamp. Contact your Ivanti Account Manager for eligibility details.
See it in action
Ready to experience AI-powered service management for yourself? Get a personalized demo and see how Ivanti Neurons for ITSM can transform your service desk.