Service DeskModern IT service management your users will love, available in the cloud and on-premise.

DATA SHEET

Easy to use and enterprise grade? Yes.
Ivanti gives you options. In the cloud, on-premise, or hybrid delivery.

ITIL® PROCESSES

Why we've earned PinkVERIFY certification for 15 processes.

Modernize ITSM, transform IT

Struggling with erratic service delivery, escalations, and downtime? Ivanti Service Desk, powered by LANDESK, provides a comprehensive ITSM solution. Easily automate processes to optimize the services your organization cares about. Ensure end users remain productive.

Your team benefits from configurable, no-code ITSM software and intuitive user experiences. It’s easy to use, maintain, modify, and upgrade without impacting end users. Cloud-based (SaaS) or on-premise—it's delivery that suits you.

Innovative ITSM solutions

Add innovations to Service Desk like Kbot. Kbot is a Service Desk Design App that allows users to ask a question in email, employ automated knowledge search, and get answers fast. Provide services end users expect with Service Desk.

Replace your outdated service desk tool

Unable to deliver value with your rigid ITSM tool? You need a flexible, scalable, reliable solution that assists you to deliver and restore services within agreed service levels and respond quickly to changes before they impact your users.

Drive Consistency
Leverage industry best-practice processes, incorporate visual workflows, and automate actions—all tied to IT policy.
Transform self service
Empower end users to resolve their own issues and request services from anywhere. Boost business productivity and user satisfaction.
Respond Faster
Connect isolated IT tools, data, and processes. Gain the visibility and access to take action. Improve service-level response times.
Code-Free Configuration

Easy, pre-built workflows. ITIL PinkVERIFY certified for 15
processes.

Self Service

Customize and communicate. Search, automate requests, track, and resolve issues.

ITSM Integration

Pre-built, stress-free integration to third-party systems.

Process-driven automation

Connect and orchestrate actions inside ITSM and beyond.

… it was easy to use, and cost-effective. We felt it would give us the best value for our money.
What impressed us most about the solution was that it offered rich functionality at a cost-effective price point.
Self-service capabilities offer our users greater control and a faster response to queries and issues.
Service Desk has literally reduced the time it takes to do many administrative tasks from months to minutes.
Princeton HealthCare System
Ed Henry, Director of Technology
Travelex
Cherrie Pinner, Global IT Service Desk Manager
Scottish Qualifications Authority
Debi Brockett, Head of Service, IT Operations
RuffaloCODY
Jeff Schamberger, Desktop Lead Analyst

Switch to Service Desk

Enterprise-ready incident, knowledge, change, request, and HR processes, and more—all working together with a robust CMDB, event integration, and reporting dashboards. Detect issues, make smarter decisions, execute continual service improvements, and show business value.

A MORE MODERN APPROACH

DESIGNED FOR END USERS AND ANALYSTS ALIKE