Several months ago we had a third-party analyst group conduct several interviews with IT departments from big companies. These interviews revealed the 4 biggest challenges those in IT face. Interviews were conducted with Directors, IT operations professionals and IT Managers. Their biggest challenges?

• Time spent routing tasks and working in multiple systems
• Improving both IT compliances and limiting exposure to risk
• Ensuring maximum end-user uptime
• Minimizing hardware, software and other IT costs