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Ivanti Recognized in 2021 Gartner® Critical Capabilities for IT Service Management Tools

In this report, Gartner® evaluated eleven ITSM vendors across various use cases. Notably, Ivanti Neurons for ITSM ranked first for the Intermediate Maturity I&O use case, which is focused on midsize and enterprise-level organizations looking to expand their core ITSM capabilities and integrate ITSM within their existing IT Operations Management (ITOM) functions.

Want to learn more about how Gartner assesses ITSM tools? A full breakdown of the use case parameters and the key capabilities can be found in the report.

Gartner, Critical Capabilities for IT Service Management Tools, Rich Doheny, Keith Andes, Chris Matchett, 31 August 2021



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