In this report, GartnerĀ® evaluated eleven ITSM vendors across various use cases. Notably, Ivanti Neurons for ITSM ranked first for the Intermediate Maturity I&O use case, which is focused on midsize and enterprise-level organizations looking to expand their core ITSM capabilities and integrate ITSM within their existing IT Operations Management (ITOM) functions.
Want to learn more about how Gartner assesses ITSM tools? A full breakdown of the use case parameters and the key capabilities can be found in the report.