A Forrester Best Practice Report

Forrester Research: The State of Service Management, 2022

In today’s modern service management landscape, it’s time you start asking important questions, such as:

  • How can we increase understanding of our IT estate?
  • Do we have a game plan for when our system crashes?
  • Is our change management causing delays in innovation?

To get a better grasp of the state of service management, researchers from Forrester reached out to over 1,000 digital and IT professionals to define the best practices of high-performing groups and areas that organizations, like yourself, should be investing in.

In this report, you will learn about the risks of not having a proper incident management practice for when your systems go down and about the benefits of understanding all the complexities of your digital estate that a CMDB can offer.

Read the report