Awareness of the IT maturity hierarchy provides guidance to help you move from a reactive and turbulent state to one that is proactive, managed and strategic. In this second eBook in the IT Service and Asset Management Essential Guide series, the capabilities, benefits and risks of the fundamental level of IT service maturity are explored.
In it, you’ll learn:
- The big risk Gartner Inc. thinks many companies are taking in the wake of the pandemic.
- Why sticking with the basics is actually so much more complicated.
- How you can elevate user experience and business impact while keeping costs down.