Service-desk tickets, lost laptops, end-user complaints... too often IT service desk teams get stuck responding to ad-hoc issues rather than proactively resolving them. But, how much more effective could your team be in supporting their colleagues if they had access to all the information they need to resolve issues before the end user even notices?
In this demo webinar you’ll gain the insights you need to solve business problems proactively with the combined power of IT Service Management (ITSM) and IT Asset Management (ITAM).
- How to empower your users with self-service.
- How to benefit from faster and better incident resolution.
- How to get a proactive handle on your problem assets.
- How to effectively manage change.
- How to gain complete asset lifecycle visibility.