The Future of Technology Operations

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Today’s most innovative companies are swapping stringent hierarchical systems and silos in favor of knowledge work and integrated teams. The operating model of the future will develop into a dynamic and redundant team that can respond quickly to user needs and adhere to exhaustive testing practices.

Here’s the question: Is your organization ready to make this change?

During this webinar, Crystal Miceli, Ivanti's VP Product Marketing, hosted our special guest analyst, Charlie Betz, from Forrester Research, an expert in mediating hard-to-resolve discussions around incident management, release automation and chaos engineering. He examined the challenges of older IT modeling. He’ll also shared how infrastructure and operations (I&O) professionals can build agile systems that invest in continuous learning and are compatible with modern IT service management.

This webinar will help you:

  • Articulate the issues around traditional IT organization models
  • Define how new processes can work in tandem with modern tech operations
  • Investigate mission-driven, product-centric operating models you can adopt
  • Establish a strategy for transforming your organization’s processes to meet new standards

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Presenters

Crystal Miceli
Vice President, Product Marketing
Charles Betz
Principal Analyst

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