Harness the power of Ivanti Cloud and Ivanti Service Manager together. Learn how this bi-directional relationship can help you deliver better service to your customer. From Ivanti Cloud the Service Manager connector gathers data about devices and users from Ivanti Service Manager (ISM) using the Service Manager SOAP API. When users or devices have a ticket associated with them, information about the ticket is also included. From Ivanti Service Manager the Ivanti Cloud connection enables data import for population of the CMDB and gives service analysts the ability to leverage the power of Ivanti Cloud from the Service Manager interface.