ITSM+ Toolkit

Learn how to make ITSM processes and tools go beyond the service desk and support other cross-functional workflows within your organization.

Everywhere Work has enabled rapid growth for organizations. But rapid growth means increasingly complex environments for IT and security professionals to manage. In fact, the average employee is now using 2.6 devices to do their job every day.

Your organization can’t afford to stick with manual processes and inefficient workflows. You need the right mix of tools and processes to ease workloads for your IT and security teams and control your expanding tech stack.


  • Extend service management beyond traditional IT support for incident and change management.
  • Enable smarter and quicker service delivery with centralized and standardized in-depth asset insights.
  • Empower your users with omnichannel service and support.
  • Boost operational efficiency by automating your processes.
  • Optimize your IT budget by rationalizing your tech stack.
  • Build out foundational capabilities for an improved digital employee experience (DEX).

Get the Toolkit