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Omdia Universe Enterprise Service Management 2022

Delivering the future of work.

The increasing number of remote workers means that improving employee experience is critical for any organization. Low- and no-code solutions, automated manual processes and integrated processes that free teams up for high-value work need to be on the consideration list for ESM and ITSM. 

Omdia’s Enterprise Service Management 2022 report helps you prepare to choose the best-fit, long-lasting solution for your business.   

This report provides:

  • A comprehensive look and analysis of the current ESM and ITSM landscape.
  • A review of market challengers and leaders, including Ivanti.
  • Insights on ESM solutions and features, and how innovative platforms bridge hybrid environments.
  • An expert outlook on what comes next, and what trends, tools and features to watch for.

Fill in the form to download your copy of the report and make sure you’re asking your current and prospective vendors the hard-hitting questions.

As of April 1, 2024, all Ivanti operations in your region will be assumed by IVM EME. For sales questions please visit

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