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2020 Gartner Critical Capabilities for IT Service Management Tools Report
In this report, Gartner examines 11 IT Service Management (ITSM) tools. Based on Gartner’s evaluation, this report focuses on the critical capabilities of these ITSM tools, complementing the analysis in the 2020 Gartner Magic Quadrant report for ITSM vendors. Read this report now for your opportunity to: