COVID-19

Q: What is the current situation with COVID-19 Coronavirus?

A: The situation with the current outbreak is being updated on a daily basis. We recommend visiting the World Health Organisation update page for the most up-to-date information.

Q: Where can I find out more about the facts and spread of COVID-19 Coronavirus?

A: We recommend visiting the World Health Organisation update page for regular updates, news, travel advice, and information on how to protect yourself.

Q: How is Ivanti impacted by the Coronavirus outbreak?

A: Ivanti is confident in its ability to maintain quality service during this time. Remote work procedures have been adopted in nations where COVID-19 is at higher exposure and plans are in place for all support employees to work remotely if countries require isolation procedures. All employees have been encouraged to follow Centres for Disease Control and Prevention (CDC) guidelines with regard to work and travel.

Q: How does the coronavirus outbreak impact Ivanti’s supply chain?

A: Ivanti’s supply chain will see minimal impact and Ivanti is confident in its ability to maintain quality service.

Q: How will the impact to Ivanti impact my organisation?

A: All of our software and support engineers are equipped with remote development, testing, and support capabilities to minimise any business impact to our customers or Ivanti as a business. We are able to provide instructor-led training online instead of onsite.  Much of our consulting and product implementation can also be done remotely.

Q: Have preparations been put in place to ensure business continuity for both short term and long term?

A: Yes – Ivanti has a plan in place for employees to work remotely as needed. This will be done to ensure seamless support will be available for our customers. If you have more questions regarding Ivanti’s health and safety contingency plan, please reach out to your Ivanti representative or email [email protected].

Q: What details can you share?

A: Currently Ivanti has recommended employees minimise contact and work from home in the following locations: China, South Kora, Italy, Singapore, Hong Kong and Japan. Offices in the Americas are business as usual with the exception of Washington state where employees have the option to work from home. Employees have been advised that if they are not feeling 100%, they should work from home.

Q: How will my organisation receive ongoing communications concerning the impact with Ivanti?

A: Impact emails will be sent to our entire customer base with changes that directly impact any business needs.

Q: Who do I contact with questions and concerns (name, email, phone)?

A: Please contact your Ivanti representative or email [email protected], this email will be monitored daily.

Q: Who do I contact for escalations?

A: Please utilise the information listed in the Ivanti Community, under the Profile and Account section. You can also call our main line +1-888-253-6201 to be routed to the right individual or team for resolution.

Q: What will be the frequency of communications?

A: As adjustments are made to the information received to date, you will be notified of those changes via email to the onsite team member(s) listed in our database. Updates will be posted to the Ivanti blog https://www.ivanti.com/blog.

Q: What can my organisation provide to assist in your planning and preparation?

A: Your company could provide your current increased health policies and procedures to any Ivanti employees who may be visiting your offices. We will want to comply with your procedures so we can work together to maintain your healthy work environments.

Q: Are any Ivanti events cancelled due to COVID-19 Coronavirus?

A: There have been a few Ivanti events that have been postponed in areas of the world that have been hardest hit by COVID-19 Coronavirus. For general events, updates can be found at https://www.ivanti.com/company/events. Interchange updates can be found at https://interchange.ivanti.com/.

Q: Is Ivanti Interchange still scheduled?

A: The safety and well-being of our employees, customers and partners is a top priority for Ivanti. We are monitoring the current situation closely and will react appropriately to the changing landscape moving forward. At this time, the Ivanti Interchange 2020 event is still scheduled for April 27-30. We are working with the hotel property (MGM Grand) and event management company to establish all necessary procedures to ensure maximum safety of all of our staff and guests. We will continue to provide updates, as we have more information. We are following the World Health Organisation (WHO) and the Centres for Disease Control and Prevention (CDC) recommendations.

Q: What can I do to avoid contracting the virus?

A: The World Health Organisation recommends basic hygiene practises such as regular hand washing and covering mouth and nose when coughing and sneezing. They also recommend:

  • Thoroughly cooking meat and eggs
  • Avoiding close contact with anyone showing symptoms of respiratory illness such as coughing and sneezing
  • Avoid spitting in public
  • If you have fever, cough, and difficulty breathing, seek medical care early
  • Throw tissues into closed bin immediately after use
  • When hands are not visibility dirty, frequently clean them by using alcohol-based hand rub or soap and water

Q: Does your organisation have a pandemic plan to respond to and recover from mass absenteeism events, such as the COVID-19?

A: Ivanti has plans in place to respond to events such as the COVID-19 event. The majority of Ivanti’s products are software, our engineering/development, testing & support teams have access to all of our regular business systems even when working from home. This helps to minimise the impact on our day-to-day business practises.

Q: As part of the pandemic plan, does your organisation have strategies that include transferring work and work remote capabilities?

A: Yes – Ivanti has a working remotely plan in place to enact for all employees as needed. This will be done to ensure seamless support will be available for our customers. If you have more questions regarding Ivanti’s health and safety contingency plan, please reach out to your Ivanti representative or [email protected].

Q: Has your organisation taken precautions to mitigate the spread of COVID-19?

A: Ivanti is taking precautions to ensure the safety and health of its employees. All employees are encouraged to follow World Health Organisation (WHO) guidelines. Employees who are not feeling well for any reason are asked to work from home. Additional information can be found on our Coronavirus blog found here: https://www.ivanti.com/blog/ivanti-events-and-covid-19-coronavirus-faqs.

Q: For employees that may have had exposure, have steps within your organisation been taken to quarantine them for a specific duration?

A: Employees that may have had exposure to the coronavirus have been asked to quarantine themselves for a period of 14 days in accordance with the CDC’s guidelines.

Q: Is there currently an impact to any of your organisation’s locations?

A: Ivanti has taken steps to ensure employee safety. As a result, some offices have been closed in areas where reported cases have been confirmed.

Q: Have steps been taken to address any potential impacts associated with third-parties that support your operations from a pandemic perspective?

A: While Ivanti cannot speak for any of our third-party partners, we have been assured that they are taking similar precautions and are following the WHO guidelines as well.