Skype for Business Integration

ITSM collaboration, with a tool users know

Fast collaboration

Industry-leading instant messaging (IM) tied to service management

From Skype chat to ITSM process, immediately

Simplified integration

See for yourself how to integrate Skype into Service Management Workflow

Capture All Important Details

IT teams often communicate with end users through Skype for Business, yet these exchanges aren’t recorded and important details are lost.

Ivanti® Skype for Business Adapter captures these valuable interactions within Ivanti® Service Manager. Now automatically keep accurate records of all your chat conversations and reduce call handling times without disrupting end-user productivity.