Ivanti Password Director enables you to provide end users with a fast, secure way to reset their passwords or unlock their accounts on their own—without any assistance from the service desk.
Empower end users
Reduce calls to IT
Eliminate the #1 request to the service desk
Resolving password reset requests manually consumes IT’s valuable time. With the right self-service password reset software, you can remove routine tasks, reduce service desk call volume, and free up IT’s time for other important projects.
Password reset requests account for 20% to 50% of service desk calls—making them a significant cost for IT.
The Ivanti solution
Our self-service password reset tool lets end users resolve their own password resets, reducing calls to IT.
Fewer calls mean lower service desk costs, streamlined IT operations, and greater end-user satisfaction.
Fast to deploy, easy to use
Self-Service Password Reset
Reset against Active Directory, Office 365, Salesforce.com, and other reset sources.
Reset from a Windows pre-login screen, the self-service web portal, or the mobile app.
Service Desk Integration
Open, update, and close tickets automatically. Creates an audit trail for tracking and compliance.
Password Policy Enforcement
Show end users in real time whether they are meeting defined password policy.
Multiple Authentication Methods
Verify identities through secondary email address, security questions, or one-time PIN.
Self- and Mass-Enrollment
Let end users self-enroll, or mass-enroll them using data from authoritative sources.
Create dashboards using Ivanti Xtraction to track enrollment, adoption, and use.
Upgrade to Ivanti Identity Director for a complete identity and access management solution.