hr service management
Ivanti Neurons for HR

HR Service Management

Deliver streamlined and automated HR service management for a more efficient and productive employee experience.

Automated and streamlined HR service delivery

In today’s digital workplace, employees expect HR to deliver real-time and on-demand services, but that's easier said than done. With Ivanti Neurons for HR, you can streamline and automate your HR service delivery with efficient case management, onboarding, self-service, and back-to-work management that supports a more productive employee experience.

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Unify the employee experience across the business with service management, globally

Improved Employee Experience & Productivity

Improve satisfaction, engagement, and productivity by delivering service in line with today’s modern consumer experiences.

Increased HR Staff Efficiency

Intelligent knowledge, along with automated case management, allows each HR agent to be more efficient and support more employees.

Automate Workflows

Simple or complex end-to-end processes that involve multiple teams or departments are routed to the right people for action, creating a seamless service experience.

Continuously Improve Service Delivery

Live dashboards, analytics, and reports give visibility into the volume and types of service requests and cases, allowing HR to make better resource decisions and proactively improve services.

Employee administration

Automate and simplify complicated employee onboarding and transition processes with intuitive dashboards that prompt HR staff through role-based workflows, streamlining service delivery and delivering a consistent employee experience. Integrate with other fulfilment teams like IT and Facilities in real-time to efficiently provision employees—drastically improving operational efficiency across the enterprise—and ensuring business continuity.

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HR case management

Resolve most employee inquiries with automated self-service for a consistent, on-demand response to a variety of employee requests. Route special requests to the right HR contact to support task ownership and accountability. Use batch case creation to efficiently manage similar tasks. Quickly secure highly sensitive cases with one-click Limited Access. Track paperwork and case classifications with service-specific checklists. Maintain SLAs with alerts, standardise repeated processes and document transactions for a complete log of employee-to-HR communications.

case management

Employee self-service

Deliver on-demand service to employees, allowing them to resolve most requests themselves. Gather valuable employee insights from portal analytics to improve HR services. Gain deep insight from both solicited feedback and unsolicited feedback from survey results to hot topics and programme importance.

hr self service

HR Knowledge Base

Support smart HR operations with an always-current source of information and analytics. Filter employees’ requests for personalised retrieval – by employee status, geography, location and role – so they receive only the information relevant to them.

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Get started with Ivanti Neurons for HR

Automate your HR service delivery and improve the employee experience.