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Qualys Integrates Ivanti Patch Management Into Qualys VMDR Platform

Thu, 30 Jul 2020 12:07:27 Z

Our latest announcement comes in the form of another exciting partnership, this time with Qualys! A leading provider of disruptive cloud-based IT, security, and compliance solutions, Qualys has integrated Ivanti Patch Management technology into their Qualys VMDR (Vulnerability Management Detection Response) platform.

Qualys President and Chief Product Officer, Sumedh Thakarsaid, said the following:

"The seamless integration of Ivanti and Qualys technologies in VMDR takes endpoint security to the next level. By extending Ivanti’s leading patch management technology from Windows to Mac, Qualys VMDR now orchestrates the entire process of discovery, prioritization and patching of critical vulnerabilities in real time across hybrid IT environments including macOS devices. Furthermore, it allows us to bridge IT and SecOps workflows to more efficiently secure and manage today’s explosion of remote workers."

The Ivanti and Qualys partnership provides for tight integration of Ivanti Patch Management into Qualys VMDR to automate and simplify the patch remediation process. As a result, customers will be able to quickly detect vulnerabilities, from endpoint to datacenter, and automatically deploy expertly pre-tested Mac patches across dozens of third-party applications. Current Microsoft patch coverage includes both security and non-security content for all supported products, operating systems, and applications, including Microsoft Office. The Ivanti patch catalog is one of the industry’s most comprehensive catalogs currently securing over 180 million endpoints globally.

The next phase of the integration will allow Qualys customers to patch MacOS systems, as well as over 70 third-party Mac applications, directly through Qualys VMDR.

Nayaki Nayyar, EVP and Chief Product Officer, Ivanti, had this to say about the expanded partnership:

“Ivanti’s expanded partnership with Qualys further underscores our mission to help deliver end-to-end security solutions. Our recently announced Ivanti Neurons platform powers security teams with advanced automation capabilities to discover, prioritize, remediate vulnerabilities and self-heal endpoints and edge devices.”

As mentioned in a recent press release, Ivanti Neurons transforms the way IT gets work done. Powered with hyper-automation capabilities, it delivers:

Learn more in the interview below:

Intel vPro® Platform-Based Devices with Intel® Endpoint Management Assistant Now Integrates with Ivanti Neurons Platform in Strategic Partnership

Thu, 23 Jul 2020 12:21:43 Z

We at Ivanti are thrilled to announce our new strategic partnership with Intel. Offering Device-as-a-Service with self-healing capabilities for the next generation workforce, Intel® Endpoint Management Assistant (Intel® EMA) now integrates with the Ivanti Neurons hyper-automation platform. This partnership enables IT organizations to self-heal and self-secure with Intel vPro® platform-based devices—both inside and outside of the corporate firewall.

Stephanie Hallford, Intel Vice President of the Client Computing Group and general manager of Business Client Platforms, had this to say about the partnership:

“By partnering with Ivanti, Intel continues to expand our industry-leading technologies that support our joint customers to manage a remote workforce and edge devices. Using the Intel vPro^® platform will provide in band and out of band endpoint management via the cloud. The Ivanti DaaS solution, along with the built for business Intel vPro platform is perfect for driving customer value for the next generation workforce. Together we are providing unparalleled technologies, performance and enhanced security for DaaS.”

As mentioned in a recent press release, Ivanti Neurons transforms the way IT gets work done. Powered with hyper-automation capabilities, it delivers:

Ivanti Neurons empowers organizations to self-heal, self-secure and self-service from the cloud to the edge with efficiency, accuracy, speed and out-of-the-box automation content for unprecedented IT productivity.

With the integration of Intel vPro platforms with Intel Endpoint Management Assistant, Ivanti Neurons provides enhanced remote management for on-premise and cloud-based endpoints. Ivanti Neurons can take remote actions on Intel vPro platform-based devices such as powering-on a device, restarting a device, setting wakeup times, and controlling a system even during OS failure, and repairing devices at scale.

Nayaki Nayyar, EVP and Chief Product Officer, Ivanti, said the following:

“Together, Ivanti and Intel are delivering unparalleled endpoint management for devices using the Intel vPro® platform for on-premises and cloud-based endpoints remote management—integrated with hyper-automation bots on Ivanti Neurons platform. As remote becomes the next normal, auto-healing, securing and servicing the endpoints and edge devices becomes a key priority for organizations. With Ivanti Neurons, organizations supporting Intel vPro platform-powered devices can gain a 360-degree view of users, devices, and applications and auto-remediate performance, security, configuration issues.”

Intel technologies may require enabled hardware, software or service activation.

No product or component can be absolutely secure.

Your costs and results may vary.

Intel, the Intel logo and other Intel marks are trademarks of Intel Corporation or its subsidiaries. Other names and brands may be claimed as the property of others.

Introducing the Ivanti Neurons Platform to Self‑Heal, Self‑Secure, and Self‑Service

Tue, 21 Jul 2020 11:42:34 Z

Today is the day! We've just published this press release announcing our brand new Ivanti Neurons platform!

What it is: Ivanti Neurons is a new hyper-automation platform that empowers organizations to proactively, predictably and autonomously self-heal and self-secure devices, and self-service end users. Ivanti Neurons augments IT teams with automation bots that detect and resolve issues and security vulnerabilities while improving the accuracy, speed and costs of services IT delivers. Early adopters of the solution have reduced unplanned outages up to 63%, reduced time to deploy security updates by 88%, and resolved up to 80% of endpoint issues before users reported them.*

With this release, we are delivering on our vision to address the rapid growth and complexity of devices, data, multi-generational remote workforce, and increasing cyber-security threats with hyper-automation. By helping organizations mature from basic automation to a confluence of hyper-automation powered by deep learning capabilities, we are delivering a self-healing autonomous edge with contextual, anticipatory and personalized experiences for remote workers.

“As remote becomes the next normal, Ivanti Neurons enables organizations to heal and secure devices and deliver a seamless ‘work from anywhere’ employee experience. Always on and always working, Ivanti Neurons enables IT’s desire to ‘shift-left’ with automation bots that autonomously discover, secure and service endpoints at the edge.”

— Nayaki Nayyar, Ivanti's Executive Vice President and Chief Product Officer

The new Ivanti Neurons hyper-automation platform offers multiple capabilities for enterprises:

Ivanti Neurons for Edge Intelligence
- Gives IT the ability to query all edge devices using natural language (NLP) and get real-time intelligence across the enterprise in seconds. It provides quick operational awareness, real-time inventory, and security configurations across the edge leveraging sensor-based architecture.
Ivanti Neurons for Healing
- Offers an army of automation bots to proactively detect, diagnose, and auto-remediate configuration drift issues, performance issues, compliance issues, and security issues for endpoints. Automation of routine tasks paves the way to creating a truly self-healing environment, reducing time, costs, and improving employee experience.
Ivanti Neurons for Discovery
- Delivers accurate and actionable asset information in minutes. This provides visibility in real-time using active and passive scanning and third-party connectors. These provide normalized hardware and software inventory data, software usage information and actionable insights to efficiently feed configuration management and asset management databases.
Ivanti Neurons Workspace
- Provides a 360-degree view of devices, users, applications, and services, with real-time data. This allows first-line analysts to resolve issues previously escalated to specialists. User and device views cut complexity, long wait times and high escalation costs, resulting in faster end user resolution and greater productivity.

For more information, visit the Ivanti Neurons page on our website.

Find us on social to stay on top of the conversation: LinkedIn, Facebook, Twitter, and Instagram.

*Customer results are specific to their total environment and experience, of which Ivanti is a part. Individual results may vary based on each customer’s unique environment.

Ivanti Customer Helps Save Lives at Nottingham University Hospitals

Mon, 04 Nov 2019 17:49:49 Z

Our customers' success is a top priority here at Ivanti. We strive to make sure everyone gets the best we can offer, from both a product and a customer service standpoint.

The following story hits close to home since it is relayed by one of our team members, Jo-Anne Snowden, Sr. Director for Customer Experience in EMEA.

Learn how Ivanti products personally impacted her and her family in the video and accompanying transcript below.

I'm Jo-Anne Snowden. I'm Senior Director for Customer Experience in EMEA. I recently had a perspective-changing experience that relates to the jobs that we do.

I got a phone call very early one Friday morning and it was my mom on the phone telling me that my dad had had three heart attacks and was in emergency surgery in our local hospital.

That local hospital is one of our customers.

My dad had arrived at the hospital at 4 a.m. Between 4 a.m. and 7:30 a.m., they had managed to triage him, diagnose him, move him to a different hospital, perform emergency surgery, stabilize him, and then get him into a ward.

When I walked into the ward, what I saw in front of me was a lot to take in. Obviously my dad was really ill. I had never seen a team perform with such operational excellence in less than ideal conditions with admirable humility. Starting with the cardiothoracic surgeon (who has got an immense amount of letters after his name), who said, "Just call me Mo."

I spent most of the next three days in the hospital and it really dawned on me that this customer's success is not just an OKR for us. They truly are saving people's lives. I was watching the team use various pieces of IT equipment around the hospital, and realizing just how incredibly crucial it is that we make our customers successful.

Nottingham University Hospitals are an Ivanti Service Desk customer, and they're now migrating to Ivanti Service Management.

And I have no doubt that that team are going to do everything that they can to make that customer successful so that lots more people can tell a story where their dad walked out and is going to live a much longer life than they would have if they didn't go in.

Questionnaire With Anne-Pierre, Marketing Director in Ivanti Paris

Thu, 25 Apr 2019 22:45:30 Z

We're ramping up our Employee Spotlights blog series, interviewing both men and women who currently work at Ivanti.

In this post, we'll be highlighting Director of Field Marketing for EMEA South, Anne-Pierre Guignard.

Q: Where are you from, where did you go to school, and what did you want to be when you were a kid?

AG: I was born in France, specifically in the South West of France, in a region close to the Atlantic Ocean and the Pyrenees mountains. Growing up there was great! I went to school there up to business school, then decided to go to Clemson University, SC, USA for a master's degree. That was my first time in the US! It was a great experience.

When I was kid, as far as I remember I wanted to be president, not sure why. I guess I was impressed by the presidential election.

Q: What was your position before Ivanti, and what have you been doing for the majority of your career?

AG: I’ve been working at international tech companies in various roles such as sales, tech, product, and marketing for most of my career. Before joining Ivanti, I was Enterprise Marketing Director at BlackBerry. In parallel, I was speaker and consultant on social media after co-writing a successful book “Réussir avec les réseaux sociaux” (How to Succeed With Social Media).

Q: How did you find out about Ivanti?

AG: I joined Ivanti (formerly Landesk) five years ago. I had previously collaborated with Landesk while working at IBM. Since then, it has been a long journey with many acquisitions, a new brand launch, different countries to cover over the years, and a lot of collaboration with very interesting people in EMEA, APAC or USA!

Q: If you had to describe Ivanti in three words, what would they be?

AG: I would say: international, transformational, and customer-focus.

Q: What are you passionate about?

AG: I’m passionate about marketing and innovation! The tech industry is a great place to embrace new technologies and solutions. As a marketing director, I love testing new tools, or launching pilot.

As a board member of a "Marketers in Tech" club, I learn about new practices and share with peers.

I’m also involved and passionate about the place of Women in Tech. I’ve been member of the Professional Women Network (PWN) in Paris for many years. In the EMEA South region, I try to motivate Ivanti women or partners around WIT activities.

Recently at Interchange Madrid, I ran several interviews with women after the WIT luncheon. See the video here.

Q: What advice would you give to someone looking to start a career in marketing?

AG: I believe that there are many opportunities in the tech industry, and a clear lack of women. For a marketing role today, I would recommend to focus on digital marketing but also on Artificial Intelligence since data will change the way we do marketing.

Don’t be afraid to join a small or a large company; you will learn a lot and develop different skills! Don’t be afraid to work in an International company, or have international assignments; you will learn a lot by working with different cultures! The most important thing is to believe in yourself, your skills, your abilities, your ideas, your intuitions, and to develop your network.

Q: What advice would you give yourself 10 years ago?

AG: Keep learning, training and taking risks!

Q: Any final comments?

AG: Have fun in what you do and enjoy the people you are working with!

30 Years at Ivanti: Engineer Reflects on Changes in IT

Wed, 20 Sep 2017 23:25:03 Z

What is the longest time you've worked at the same place? Five years? Ten years? How about thirty?

Dave Edgar, Ivanti employee for 30 years

That's how long Dave Edgar has been with us here at Ivanti. This level of loyalty warranted a closer look, so we asked Dave a few questions about his time at Ivanti.

What is it about Ivanti that has made you stay?

My 30 years have come about due to the company changing by splitting, merging, going public and going private. I haven’t needed to move in that time. The eight company name changes in chronological order are: Intercom Data Systems, royalblue, royalblue Technologies, Touchpaper, Avocent, Emerson, LANDESK and Ivanti.

The company has maintained the following priorities and traits that have resulted in me staying:

- A commitment to and a recognition of both personal and team achievements.

- An ever-changing technology landscape means the company needs to be able to keep up with change, and Ivanti has successfully done so. This has kept things relevant and interesting for employees like myself as well as for our customers.

- A constant commitment to customers.

What was your professional journey like to get you where you are today?

I have always been part of engineering, starting as a junior developer and progressing through the ranks to my current position (principal systems architect). Some of the more notable projects I have worked on over the years include:

- A project working on ISO standards with the EU for a pre-cursor to WWW

- The 999 emergency system for the UK

- HelpDesk for Windows – The first Windows (3.1) product developed by the company at that time

- Service Desk – First .NET product and front runner cloud product developed by the company at that time

Unexpected hurdles and triumphs include:

- Solving complex customer issues. It’s always satisfying turning an unhappy customer into a happy customer

- Working in a global environment communicating with people from around the world. Geographical distance and language differences can cause difficulties but once overcome can produce great rewards for both the individual and the company

- Working away from home and the office prior to web – remember having to plan your trip before the day of travel. Working in India in the early 90’s we had 1 land line that doubled up as a fax to communicate with the office in the UK. The UPS was a bank of old car batteries in the corner of the office.

Tell us about some of the major changes you’ve seen since you started with the company.

Uptake of the Personal Computer. When I started, we wrote design documents by hand and gave them to a secretary to type up on a Word Processor on a PC.

Ease and speed of communication, whether it be the internet, email, or mobile communication. I was the first person to get an email account in the company (at the time) so that I could communicate and co-operate with universities on a project.

How has your role changed over the years?

I have always been on the technical side. I started as a junior programmer and just progressed through a technical personal development route to a logical point as a technical architect.

As the company has grown, I have had less involvement in man management, customer interaction and other roles within the company. When the company was smaller, we all got involved in all aspects of the business, whereas today we have less responsibility outside our own area.

Give us three words that best describe the Ivanti culture.

Professional, friendly, and rewarding.

What will your legacy at Ivanti be?

Service Desk

And a fun question unrelated to IT: What are your top three favorite movies?

The Italian Job (Original)

The Blues Brothers

The Shawshank Redemption

Ivanti Customer Wins Inspirational Leader of the Year in Birmingham

Sat, 16 Sep 2017 05:28:43 Z

Meet Sally Bogg, winner of IT Service Desk's Inspirational Leader of the Year award, which recognizes the positive and sustainable impact Sally has had on staff at Leeds Beckett University as well as on the service desk industry at large.

Sally's non-traditional career path

With over 10 years of experience in providing IT support services, Sally has followed a surprisingly non-traditional career path. She had her first baby at the age of 17 in 1991—a time when there was very little educational support for teenage mothers. As a result, she was forced to leave school. By age 25, Sally had two more children and was a stay-at-home mom.

Determined to finish school amid the responsibilities of being a mother, Sally graduated from Leeds Beckett University with a bachelor's degree in computing, and eventually went on to complete a master's degree in IT service management. She credits her college experience for kick-starting her career in IT and fueling her love for higher education.

Higher education career achievements

Sally joined Leeds Beckett University as head of end user services in December 2015 from her previous role as IT service desk manager at the University of Leeds. Over the years, she has established herself as one of the leading voices in the higher education IT industry. Here are a few of her career highlights:

She is Chair of the UCISA Support Services Group (the Universities and Colleges Information Systems Association, a body which represents most all the major UK universities and higher education colleges); a member of the UCISA Executive Team; and a member of the UCISA Support Service Conference Organizing Committee. She also hosted the 2014 and 2015 UCISA Support Service conferences.
Sally regularly presents and delivers sessions at internal and external events on topics ranging from Service Desk Certification, to Customer Experience, to improving Staff Satisfaction within IT. In November 2016, she was invited to speak at the UCISA’s Project and Change Management Conference where she delivered a session on the benefits of Service Transition.
As well as this, Sally was the lead author and contributor to the H.E. Service Desk Toolkit, published in July 2017–a resource which has had a hugely positive impact on the sector.
Sally was also chosen as the inspirational speaker for the University of Edinburgh’s UniDesk 2017 conference, which took place in mid-August.

Support for Women in IT

Sally is also a dedicated advocate for Women in IT. She uses her Twitter profile to promote events and engage in lively debates around equality in IT. She is currently working on creating a Women in IT networking event for the UCISA and, as a conference organizer, she always ensures that women are strongly represented at events.

To celebrate International Women’s Day in 2017, Sally published an article on the Leeds Beckett University website to promote the hard work of all the women working in IT Services at the University. Sally was the first female winner of the Service Desk Institute’s IT Service & Support Awards Inspirational Leader award in April 2017. Sally is also a supporter of TechMums, an initiative that aims to empower women through technology; Sally pays a monthly subscription to support their work and also actively promotes the movement on social media.

Acceptance speech

Commenting after receiving the award, Sally said: “We use the words customer service, student experience, student voice and customer journey frequently and easily, but sometimes it’s important to reflect on what that actually means. Universities are full of remarkable people with remarkable stories and I know as a graduate of Leeds Beckett University that for every single one of our students, the opportunity for a university education can be a life changing experience. I am thrilled to have received this award and proud that I have been able to play a part in driving forward professionalism and customer excellence here at Leeds Beckett and within the higher education sector."