Customer Focused Service Desk

The practice of managing a service desk can be as frustrating as navigating in the dark without a flashlight and keeping you off the right path to servicing your customers. But what if you had the right tools, process and maps to help you navigate out of the darkness and keep you on the right path to better understanding your customers and managing a successful service desk? In this session we will take a look at what some of the key tools, processes and maps are to keep you focused on the customer and how that translates to a high performing  service desk and ultimately true customer satisfaction.