Skype for Business Integration

ITSM collaboration, with a tool users know
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Fast collaboration

Industry-leading instant messaging (IM) tied to service management
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From Skype chat to ITSM process, immediately

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Simplified integration

See for yourself how to integrate Skype into Service Management Workflow
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Capture All Important Details

IT teams often communicate with end users through Skype for Business, yet these exchanges aren’t recorded and important details are lost.

Ivanti® Skype for Business Adapter captures these valuable interactions within Ivanti® Service Manager. Now automatically keep accurate records of all your chat conversations and reduce call handling times without disrupting end-user productivity.