From Skype chat to ITSM process, immediately
Simplified integrationSee for yourself how to integrate Skype into Service Management Workflow
Capture All Important Details
IT teams often communicate with end users through Skype for Business, yet these exchanges aren’t recorded and important details are lost.
Ivanti® Skype for Business Adapter captures these valuable interactions within Ivanti® Service Manager. Now automatically keep accurate records of all your chat conversations and reduce call handling times without disrupting end-user productivity.