Make Sense of Your Software Assets
ITAM and ITSM Combine Forces
Software asset management (SAM) is essential for successful IT service management. For example, the SAM capability built into ITSM platforms such as ServiceNow is great for simple desktop environments, but struggles when things get more complex such as multiple vendor datacenters, virtualization and cloud-based scenarios. In these situations, they very quickly lose efficacy, eroding the core benefits of SAM efforts and compromising the accuracy of the data used throughout ITSM.