IT Service Management (ITSM) and IT Asset Management (ITAM) have historically been separate disciplines, with different business objectives and goals. However, their processes and data are highly interrelated. This survey of more than 1,600 IT professionals looks at where alignment between ITAM and ITSM is happening, adoption levels, and challenges hindering organisations from aligning their ITSM and ITAM processes.
This report details the survey’s key findings, including:
- 43% of IT professionals are still tracking assets in spreadsheets
- 28% are spending hours each week supporting out-of-warranty assets
- 90% of IT professionals are managing laptop devices
- 24% of IT professionals spend hours per week reconciling their inventory /assets