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Enterprise Service Management Survey Report

Do you know what to expect when implementing an ESM strategy?

We surveyed almost 400 IT professionals who have ESM strategies in their organisations to get an answer to that very question. Survey respondents found that implementing ESM in their organisation led to these positive outcomes:

  • Increase efficiency
  • Improved IT experience
  • Process improvements
  • Increased staff productivity

This report details the survey's key findings, including:

  • 45% of IT professionals performed remote work run-throughs before the pandemic hit
  • 61% of IT professionals say they are delivering the same level of service working remote
  • 29% of IT professionals reported they have been working on ESM initiatives for anywhere between three and five years

As of April 1, 2024, all Ivanti operations in your region will be assumed by IVM EME. For sales questions please visit

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