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ITSM tools, Put the Why before the What

October 12, 2016
When it comes to selecting ITSM tools, you should be focused on the “why” over the “what” and “how.” - understand where your organization is heading, your goals and objectives for IT and how best to reach those goals. Learn more about the “why” from Matt Hooper, ITSM Evangelist as well as tips on what to look for when putting together your ITSM tools short list.
Matt Hooper
ITSM Evangelist
Ivanti