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How and Why IT Service Management is Evolving in the Digital Age

4. August 2015

Both the rules and the roles governing IT Service Management (ITSM) are evolving to support a far-broader need for inclusiveness across IT, and between IT and its service consumers. Join EMA Analyst Dennis Drogseth and HEAT Software VP & GM Kevin J. Smith to learn what extremely successful ITSM organizations do differently.

Kevin J. Smith
Senior Vice President
Ivanti